Help Desk Specialist

3 days ago


Reston, Virginia, United States Apex Systems Full time
Help Desk Technician

Job Summary:

We are seeking a highly skilled and motivated Help Desk Technician to join our team at Apex Systems. As a Help Desk Technician, you will be responsible for providing technical support and assistance to our clients and internal teams.

Key Responsibilities:

  • Provide technical support and assistance to clients and internal teams via phone, email, and in-person appointments.
  • Troubleshoot and resolve hardware and software issues, including network problems and connectivity issues.
  • Install and configure basic workstation hardware and software.
  • Assist with provision of first and second-level support and resolution.
  • Troubleshoot hardware, software, and connectivity issues.
  • Assist with installations and updates of security software and decontamination of infected systems.
  • Work within established SLA parameters.

Requirements:

  • 1-2 years of experience in a help desk or technical support role.
  • Experience with using and supporting MS Active Directory (AD).
  • Solid knowledge of personal computer hardware setup and routine software installation.
  • Solid foundation and understanding of Mac OS.
  • Solid understanding of Mac file structure, terminologies, troubleshooting, and basic terminal knowledge.
  • Excellent customer service skills.
  • High level of troubleshooting capability for Windows, Mac, and other IT hardware and peripherals in an enterprise environment.
  • Basic knowledge of the Amazon Web Services (AWS) environment.
  • Solid understanding of collaboration products such as Office 365.
  • Ability to create and understand technical knowledge articles.
  • Solid communication and active listening skills.
  • Ability to multi-task and quickly adapt in a fast-paced environment.

Working at Apex Systems:

We are a leading staffing agency that provides temporary and permanent staffing solutions to a variety of industries. Our team is dedicated to providing exceptional service and support to our clients and candidates.


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