Retail Operations Supervisor
2 weeks ago
SUMMARY:
The Retail Operations Supervisor plays a crucial role in guiding and inspiring all personnel on-site while ensuring outstanding customer service during designated shifts.
This role encompasses modeling and delivering high-quality customer service, adherence to policies and procedures, scheduling, profitability assessments, and vendor management.
DIVISION:
Retail Operations
REPORTS TO:
Store Manager
FLSA:
Non-Exempt
EMPLOYMENT STATUS:
Full Time
FULL TIME BENEFITS:
Dental, Vision, and Health Insurance, 401k, Employer Paid Life Insurance, Monthly Bonuses, PTO, Maternity/Paternity Leave, and Weekly Pay.
ESSENTIAL FUNCTIONS
- Oversee financial metrics - sales volume, profit and loss, controllable expenses, cash management, and inventory.
- Ensure a positive customer experience.
- Provide exceptional customer service by welcoming and assisting customers, addressing their needs, inquiries, and complaints.
- Regularly inspect the facility and equipment to assess the need for repairs or maintenance.
- Assist the Store Manager with recruitment, hiring, training, and mentoring.
- Supervise store personnel to uphold labor model standards.
- Direct, model, and oversee employees engaged in sales, cash report reconciliation, and customer service.
COMPETENCIES
- Entrepreneurial Mindset - Ability to take initiative and identify opportunities.
- Leadership & Development - Capability to delegate responsibilities and collaborate with others to enhance their skills.
- Customer Orientation - Proficiency in swiftly and effectively resolving customer issues.
- Financial Acumen - Ability to achieve or surpass sales and financial objectives.
- Communication Skills - Strong written and verbal communication abilities; capable of interpreting, summarizing, and conveying complex information for diverse internal and external stakeholders.
- Team Collaboration - Demonstrated interest, skill, and success in fostering teamwork.
- Loss Prevention - Ability to implement systems and programs aimed at minimizing loss and maintaining inventory control.
REQUIRED EDUCATION AND EXPERIENCE
- High school diploma is mandatory.
- One year of management experience in a dynamic retail environment providing exceptional customer service is preferred.
- ServeSafe certification is required.
- Proficiency in cash management, POS systems, Microsoft Word, Excel, PowerPoint, and Email.
OTHER DUTIES
This job description is not intended to be an exhaustive list of activities, duties, or responsibilities required of the employee for this position.
WORK AUTHORIZATION
Proof of work authorization upon employment is required in compliance with the Immigration Reform and Control Act of 1986.
Completion of USCIS form I-9 will be necessary to verify employment eligibility within 3 business days of the first day of employment.
AAP/EEO STATEMENT
Duchess M Defunct
provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
In addition to federal law requirements, Duchess M Defunctcomplies with applicable state and local laws governing nondiscrimination in employment in every location in which the company operates.
This
policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
Improper interference with the ability of Duchess M Defunct's employees to perform their job duties may result in discipline up to and including discharge.
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