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Business Development Manager

2 months ago

Ripley, West Virginia, United States Duchess M Defunct Full time
Job Description

Job Title: Assistant Manager

Job Summary:

The Assistant Manager is a key member of our retail operations team, responsible for providing leadership and motivation to all site personnel and ensuring excellent customer service during assigned shifts. This position is responsible for modeling and delivering quality customer service, ensuring policies and procedures are followed, scheduling, profitability analysis, and management of vendors.

Key Responsibilities:

  • Monitor financials - sales volume, P&L, controllable expenses, cash controls, inventory.
  • Ensure positive customer experience.
  • Provide customer service by greeting and assisting customers and responding to customer needs, questions, and complaints.
  • Inspect facility and equipment routinely to determine necessity of repairs or maintenance.
  • Assist Store Manager with recruiting, hiring, training, and modeling.
  • Supervise store staff to maintain labor model standards.
  • Direct, model, and supervise employees engaged in sales, reconciling cash reports, and customer service.

Requirements:

  • High school diploma required.
  • One year's management experience in a fast-paced retail environment delivering exceptional customer service, preferred.
  • ServeSafe certified.
  • Experience in cash management, POS, Microsoft Word, Excel, PowerPoint, and Email.

Working at Duchess M Defunct:

Duchess M Defunct is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to providing a work environment that is free from discrimination and harassment. We are an affirmative action employer and are committed to diversity in the workplace.