Financial Services Representative

3 weeks ago

Ripley, United States City National Bank of WV Full time
Job DescriptionJob Description

Equal Opportunity Employer, Including Disability/Vets

Summary Description

Provides excellent customer service, ensuring that all customer needs are met. Manages lobby traffic and helps to reduce customer wait times. Serves as primary contact for resolving routine and complex problems on customer accounts. Demonstrates proficiency in handling a variety of tasks and responsibilities including the performance of the essential functions of a CSR as well as the ability to respond to the sales and service needs of bank customers. The amount of time spent performing each function varies based on the personnel and traffic of each branch location. Primary focus is meeting the immediate needs of bank customers, while also looking for opportunities to enhance and expand relationships.

Essential Functions

  • Consistently executes City’s phone, platform and CSR service standards to provide excellent customer service
  • Displays a positive and professional attitude at all times
  • Actively promotes and sells the bank’s products and services to prospective and existing customers by using City’s customer conversation model to uncover customer needs
  • Accurately processes routine banking transactions and service and maintenance requests including, but not limited to, check cashing, deposits, withdrawals, account transfers, loan payments and debit card disputes
  • Maintains and balances a working cash supply
  • Assists customers with routine maintenance and complex service issues; sees through to complete resolution
  • Assists customers with loan applications, recommends appropriate loan structure, gathers required documents, submits package to retail loan department and closes retail loans as needed
  • Meets minimum individual production levels for retail loans, checking accounts and mortgage referrals; actively contributes to branch goals
  • Develops and maintains customer relationships; actively seeks referral resources from existing customers
  • Refers customers to other departments and business partners appropriately
  • Maintains an up to date knowledge of bank products and services
  • Maintains general knowledge of the competitive environment
  • Completes all training within predetermined time limits
  • Adheres to all bank regulatory, audit, and compliance policies and procedures
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job

Position Requirements

  • High school diploma or equivalent
  • Demonstrated sales and service skills
  • Ability to multi-task, organize, and prioritize to ensure excellent customer service
  • Displays professional dress and demeanor
  • Personal computer proficiency
  • Cash handling experience preferred
  • 1-2 years of retail banking experience preferred
  • Must be compliant with Loan Officer Requirements of the SAFE Mortgage Licensing Act and Regulation Z. Compliance includes review of the candidate’s financial responsibility, character, and general fitness prior to placement in the role. Within 30 days of employment, employee must comply with NMLS registration and corresponding background check requirements
  • Work is generally performed indoors in environmentally-controlled conditions
  • Typically the employee may sit to perform the work; however, there may be some standing, walking, bending and lifting 5–10 pounds

Critical Skills / Expertise

  • Excellent customer service and sales skills
  • Excellent oral communication and listening skills
  • Knowledge of (or the ability to learn) the bank’s operating systems, policies and procedures

  • Customer Service Representative

    4 weeks ago

    Ripley, United States City National Bank of WV Full time

    Job DescriptionJob Description Equal Opportunity EmployerAre you ready to join a team of award-winning customer service professionals? City National Bank is seeking passionate individuals like you to join our ranks as Customer Service Representatives. As one of the leading banks in the region, we pride ourselves on providing exceptional service to our...

  • Customer Service Representative

    3 weeks ago

    Ripley, United States City National Bank of WV Full time

    Job DescriptionJob Description Equal Opportunity EmployerAre you ready to join a team of award-winning customer service professionals? City National Bank is seeking passionate individuals like you to join our ranks as Customer Service Representatives. As one of the leading banks in the region, we pride ourselves on providing exceptional service to our...

  • Food Service Director

    3 weeks ago

    Ripley, United States Healthcare Services Group Full time

    Overview Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare market. For over 45 years, we have provided essential services to thousands of healthcare communities across the country. As one of America's Most Trustworthy Companies, we have been...

  • Accounting Manager

    4 weeks ago

    Ripley, United States CapstoneONE Search Full time

    We are representing a multi-billion dollar industrial manufacturing organization seeking an Accounting Manager. This position will oversee a staff of accounting and finance professionals at their growing manufacturing facility. This organization is the industry leader in their respective product line and have a proven track record of success. ...

  • Branch Manager I

    1 week ago

    Ripley, West Virginia, United States United Bank Inc Full time

    United Bank, Inc. Branch Manager I Ripley , West Virginia Apply Now United Bank is an Equal Opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation,...

  • Senior Product Manager, AV/TV

    2 weeks ago

    Ripley, United States SAMSUNG Full time

    Position Summary Reporting to Group Head of AV, this is an experienced hire to support the achievement of the Market share, revenue and consolidated profit objectives through delivering relevant Portfolio, Pricing, Category and Marketing plans that support the achievement of these goals. Critical to achievement of this goal is identifying and use of...

  • Customer Service Rep

    2 weeks ago

    Ripley, United States Domino's Pizza LLC Full time

    Company Description Come join a growing team! Job Description ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time....

  • Store Manager

    3 weeks ago

    Ripley, United States Hibbett Retail, Inc. Full time

    Job DescriptionJob Description01418 Ripley, MSLE_301 Hibbett Retail, Inc.Job Title: Store ManagerDepartment: OperationsFLSA Status: Non-ExemptReports To: District Sales ManagerSUMMARYThe Store Manager oversees and is responsible for the store’s sales efforts in each department in the store and supervises the store’s overall operation to ensure efficiency...

  • Assistant Controller

    4 days ago

    Ripley, United States Marmon Holdings, Inc. Full time

    Ecowater Systems LLC Come join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent. Responsible for multiple areas of accounting...

  • Truck Driver

    1 week ago

    Ripley, New York, United States Marvin Full time

    ** Truck Driver** **Job Category****:** Transportation **Requisition Number****:** TRUCK02978 Showing 1 location **Job Details** **Description** At Marvin, we make windows and doors inspired by how you live so you're inspired to live well. We are driven by the momentum of four generations of innovation and excellence to imagine and create better ways of...

  • Taco Bell

    3 weeks ago

    Ripley, United States Seasoned Full time

    Taco Bell - Ripley is looking for a full time or part time Restaurant Staff team member to join our team in Ripley, WV. The Restaurant Staff team member is responsible for customer service and commitment to excellence through meeting or exceeding hospitality and service standards.Restaurant Staff responsibilities include:-Effectively communicate with...

  • Taco Bell

    1 month ago

    Ripley, United States Taco Bell Full time

    Taco Bell - Ripley is looking for a full time or part time Restaurant Staff team member to join our team in Ripley, WV. The Restaurant Staff team member is responsible for customer service and commitment to excellence through meeting or exceeding hospitality and service standards.Restaurant Staff responsibilities include:-Effectively communicate with...

  • Taco Bell

    2 months ago

    Ripley, United States Seasoned Full time

    Taco Bell - Ripley is currently hiring a full time or part time Restaurant Supervisor for our Ripley, WV location. A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals. A Restaurant Supervisor will assist in the planning and management at Taco Bell - Ripley in order to achieve customer satisfaction, quality service,...

  • Taco Bell

    2 months ago

    Ripley, United States Taco Bell Full time

    Taco Bell - Ripley is currently hiring a full time or part time Restaurant Supervisor for our Ripley, WV location. A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals. A Restaurant Supervisor will assist in the planning and management at Taco Bell - Ripley in order to achieve customer satisfaction, quality service,...

  • Truck Driver

    1 month ago

    Ripley, United States Marvin Full time

    ** Truck Driver** **Job Category****:** Transportation **Requisition Number****:** TRUCK004872 Showing 1 location **Job Details** **Description** At Marvin, we make windows and doors inspired by how you live so you're inspired to live well. We are driven by the momentum of four generations of innovation and excellence to imagine and create better ways of...

  • Truck Driver

    3 weeks ago

    Ripley, United States Marvin Full time

    ** Truck Driver** **Job Category****:** Transportation **Requisition Number****:** TRUCK004872 Showing 1 location **Job Details** **Description** At Marvin, we make windows and doors inspired by how you live so you're inspired to live well. We are driven by the momentum of four generations of innovation and excellence to imagine and create better ways of...

  • Relationship Banker II

    2 weeks ago

    Ripley, United States Regions Bank Full time

    Description : At Regions, the Relationship Banker II is responsible for meeting with customers and prospects both in person and on the phone to determine their financial needs, and meeting those needs by proactively offering appropriate products, services, and guidance to achieve their financial goals. This role offers an exciting opportunity for...

  • Restaurant General Manager

    1 month ago

    Ripley, United States Taco Bell Full time

    Restaurant General Manager Ripley, TN Welcome to your next chapter! Looking for a fun and rewarding career with exciting opportunity for career growth and advancement?! Then look no further, you've found it! Looking to work today, get paid today? You're in the right place! Hospitality Restaurant Group is a large and GROWING company in the Quick Service...

  • Restaurant General Manager

    3 weeks ago

    Ripley, United States Taco Bell Full time

    Restaurant General Manager Ripley, TN Welcome to your next chapter! Looking for a fun and rewarding career with exciting opportunity for career growth and advancement?! Then look no further, you've found it! Looking to work today, get paid today? You're in the right place! Hospitality Restaurant Group is a large and GROWING company in the Quick Service...

  • Retail Sales Associate

    1 month ago

    Ripley, United States TCC Full time

    Retail Sales Associate TCC - 14908, 124A McGraw St, Ripley, West Virginia, United States of America Req #4350 Tuesday, May 21, 2024 Sales Associate - Verizon Authorized Retailer, TCC At TCC, we believe our communities need more than just a wireless retailer and our employees want more than just a job. We are committed to making a positive and...