Community Engagement Coordinator

2 weeks ago


Flagstaff, Arizona, United States Forest Highlands Highlands Association Full time

Position Summary:


The Community Liaison serves as the primary contact for members of the Forest Highlands community, collaborating closely with the General Manager, CFO, and Board of Directors.

This role is dedicated to ensuring that inquiries from members, contractors, the public, and other external stakeholders are addressed promptly and professionally through various communication channels, including in-person interactions, phone calls, and written correspondence.

This position is fundamentally responsible for providing administrative support to the General Manager, CFO, Design Review Committee, and the Forest Highlands Foundation Board of Directors.


Key Responsibilities:
Customer Service: Welcome members and assess their needs while explaining services, processes, and guidelines related to club operations. Respond to all member inquiries via phone and email, ensuring all communications are accurately created, reviewed, and dispatched. Exercise discretion and sound judgment when handling sensitive and confidential information.

Meeting and Event Coordination: Oversee the planning and execution of Forest Highlands Foundation meetings and events from start to finish. Manage Design Review Committee meetings comprehensively. Assist the General Manager, CFO, Foundation Board members, and Design Review consultants with meeting preparations and follow-ups, including maintaining agendas, creating pre-meeting packets, taking notes as necessary, drafting and distributing minutes, and tracking follow-up items. Organize all necessary materials to facilitate efficient presentations.

Administrative Duties: Develop and maintain spreadsheets utilizing advanced Excel functions to generate reports and lists. Oversee the maintenance and procurement of office equipment and supplies. Distribute incoming mail to appropriate recipients within the office. Create various communication documents using Adobe and Microsoft applications as required. Perform administrative tasks such as filing, faxing, photocopying, collating, and scanning documents.


Design Review Support: Provide administrative assistance to the Design Review Committee (DRC) and external consultants, interacting with club members, contractors, architects, and landscapers. Track and manage plans submitted for DRC review, ensure timely billing of DRC fees to club members, and correspond with members regarding DRC matters. Prepare meeting agendas, create informational packets, take notes, and follow up on outstanding items. This role demands a high level of attention to detail and strong organizational skills.

Forest Highlands Foundation Support: Act as administrative support for the Forest Highlands Foundation Board of Directors, engaging with club members, tracking donations, sending acknowledgment letters, and assisting with fundraising events as necessary.

Qualifications:
To excel in this role, candidates must demonstrate the ability to perform each essential duty effectively. The qualifications listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to fulfill the essential functions.

Minimum Qualifications:
- Associate's Degree and/or 2 years of experience in an administrative or customer relations role
- Exceptional written and verbal communication skills
- Proficient typing skills
- High proficiency in Microsoft Word, Outlook, Excel, and PowerPoint
- Professional demeanor with strong face-to-face and telephone interaction skills
- Proven ability to manage multiple projects simultaneously and apply relevant interdepartmental information
- Self-motivated with excellent customer service skills, an eagerness to learn, and a good sense of humor
- Strong interpersonal, organizational, and time management skills
- Flexibility to work evenings, weekends, and holidays as needed
- Keen attention to detail
- Ability to learn and utilize new software
- Prior knowledge of Golf Club/HOA operations is advantageous

Language Proficiency:
Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals. Ability to communicate effectively with guests, management, vendors, the general public, and other employees.

Mathematical Skills:
Ability to perform basic mathematical operations using whole numbers, fractions, and decimals.

Reasoning Skills:
Ability to apply common sense to carry out instructions provided in written, oral, or diagram form. Ability to address problems involving several concrete variables in standardized situations.

Physical Demands and Work Environment:
This position is situated in an open office environment within a golf/country club in a private residential community. Candidates must be able to work in a busy office setting alongside multiple colleagues. The role requires the ability to lift up to 25 lbs regularly and up to 50 lbs occasionally, as well as the capacity to lift overhead and push/pull. Frequent walking, sitting, standing, bending, and the use of hands for various tasks are essential. Exposure to outside weather conditions, including low temperatures, is expected.

Equipment Utilized:
Copier, fax machine, telephone, computer, laminator, printer, golf cart, Zoom, and Team Meetings.



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