Housekeeping Manager
1 week ago
About the Role:
We are seeking a highly motivated and experienced Housekeeping Manager to join our team at KMG Hotels. As a key member of our hotel operations team, you will be responsible for ensuring the efficient and effective management of our housekeeping and laundry departments.
Key Responsibilities:
- Team Leadership: Lead and motivate a team of housekeeping staff to deliver exceptional customer service and maintain high standards of cleanliness and quality.
- Operational Management: Oversee the daily operations of the housekeeping and laundry departments, including scheduling, inventory management, and supply chain logistics.
- Customer Service: Respond to guest requests and concerns in a timely and professional manner, ensuring that all guests receive a high level of service and satisfaction.
- Quality Control: Conduct regular inspections of guest rooms and public areas to ensure that high standards of cleanliness and quality are maintained.
- Training and Development: Provide training and development opportunities to housekeeping staff to enhance their skills and knowledge.
- Inventory Management: Manage inventory levels of cleaning supplies and linens, ensuring that stock levels are maintained and orders are placed in a timely manner.
- Communication: Maintain effective communication with the front desk, maintenance, and other hotel departments to ensure seamless operations.
- Problem-Solving: Anticipate, prevent, identify, and solve problems in the workplace, ensuring that guest satisfaction and hotel operations are not compromised.
Requirements:
- Experience: Prior housekeeping experience as a supervisor/manager, preferably in a hotel or hospitality environment.
- Marriott Experience: Marriott experience is strongly preferred.
- Communication Skills: Effective verbal and written communication skills, with the ability to communicate with guests, staff, and other hotel departments.
- Technical Skills: Proficient in using computer software, including Marriott brand systems, to manage housekeeping operations and maintain accurate records.
- Physical Demands: Ability to work on the computer, have a smartphone, and be on your feet for 8 hours daily, exert up to 50 pounds of force, push and pull heavy objects, and have the mobility to inspect high and low areas of the rooms and hotel.
- Schedule: Flexible schedule to meet hotel demand, including weekends and holidays.
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