Housekeeping Manager

1 week ago


Chester, Virginia, United States KMG Hotels Full time

About the Role:

We are seeking a highly motivated and experienced Housekeeping Manager to join our team at KMG Hotels. As a key member of our hotel operations team, you will be responsible for ensuring the efficient and effective management of our housekeeping and laundry departments.

Key Responsibilities:

  • Team Leadership: Lead and motivate a team of housekeeping staff to deliver exceptional customer service and maintain high standards of cleanliness and quality.
  • Operational Management: Oversee the daily operations of the housekeeping and laundry departments, including scheduling, inventory management, and supply chain logistics.
  • Customer Service: Respond to guest requests and concerns in a timely and professional manner, ensuring that all guests receive a high level of service and satisfaction.
  • Quality Control: Conduct regular inspections of guest rooms and public areas to ensure that high standards of cleanliness and quality are maintained.
  • Training and Development: Provide training and development opportunities to housekeeping staff to enhance their skills and knowledge.
  • Inventory Management: Manage inventory levels of cleaning supplies and linens, ensuring that stock levels are maintained and orders are placed in a timely manner.
  • Communication: Maintain effective communication with the front desk, maintenance, and other hotel departments to ensure seamless operations.
  • Problem-Solving: Anticipate, prevent, identify, and solve problems in the workplace, ensuring that guest satisfaction and hotel operations are not compromised.

Requirements:

  • Experience: Prior housekeeping experience as a supervisor/manager, preferably in a hotel or hospitality environment.
  • Marriott Experience: Marriott experience is strongly preferred.
  • Communication Skills: Effective verbal and written communication skills, with the ability to communicate with guests, staff, and other hotel departments.
  • Technical Skills: Proficient in using computer software, including Marriott brand systems, to manage housekeeping operations and maintain accurate records.
  • Physical Demands: Ability to work on the computer, have a smartphone, and be on your feet for 8 hours daily, exert up to 50 pounds of force, push and pull heavy objects, and have the mobility to inspect high and low areas of the rooms and hotel.
  • Schedule: Flexible schedule to meet hotel demand, including weekends and holidays.


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