Senior Client Success Engineer

1 week ago

Austin, Texas, United States BriteCore Full time
Job Overview

Salary:

About BriteCore

BriteCore stands as a premier cloud-native core insurance software platform tailored for Property & Casualty Insurers. Our innovative software facilitates business expansion, enhances productivity, and offers a seamless customer experience within a rapidly evolving industry. The BriteCore Software Platform empowers insurers to efficiently manage policies, oversee billing and claims, swiftly configure new offerings, and access comprehensive reporting and analytics through an integrated core system, which includes both agent and policyholder portals.

With the trust of over 90 insurers across North America, BriteCore's award-winning policy administration solution enables mid-sized carriers and MGAs to effectively manage their insurance operations and compete with larger insurers. Our passion for technology and insurance is evident in every facet of our solution.

This role is fully remote, however, candidates must reside in the US, preferably within the eastern or central time zones.

Position Summary

As a member of BriteCore's Customer Success team, you will play a crucial role in ensuring client satisfaction through meaningful engagements that deliver business value. Your expertise in Property & Casualty (P&C) business intelligence analytics, reporting, and optimized Core Policy Administration solution configuration will be key to your success.

This position is well-suited for individuals with a robust background in customer success engineering and a desire to embrace modern technology. If you are eager to make a significant impact and thrive in a dynamic setting, we would be interested in discussing this opportunity with you.

Key Responsibilities

  • Reduce customer churn and contraction risk by developing and executing customer-specific initiatives aimed at increasing direct written premiums and optimizing combined ratios.
  • Engage proactively with clients, providing training, reports, analytics, health checks, line configuration, and other consulting deliverables, including feature enhancement specifications.
  • Empower clients to derive actionable insights from their operations through dashboards, reporting, analytics, and data.
  • Implement a client-centric strategic approach to cultivate a trusted advisor relationship with clients by delivering measurable value.
  • Acquire in-depth knowledge of mutual P&C insurance and BriteCore's usage, configuration, best practices, and processes across strategy, planning, and operations.
  • Monitor progress through quarterly business reviews.
  • Conduct health checks to evaluate customer configuration and usage of the solution, ensuring adherence to best practices and optimal utilization of relevant functionalities and integrations.
  • Domestic overnight travel may be required up to 30% of the time.

Qualifications

  • Bachelor's Degree in Computer Science or a related field.
  • 3+ years of experience in the SaaS industry.
  • 2+ years of experience in a B2B SaaS organization as a Customer Success Engineer, supporting a complex product.
  • 2+ years of experience at a large top-tier consulting firm.
  • Ability to quickly understand complex business challenges, propose solutions, and translate findings into actionable strategies.
  • Genuine passion for customer success.
  • Exceptional verbal and written communication skills.
  • Adaptable and comfortable in a fast-paced startup environment, with a willingness to learn on the job.

Preferred Qualifications

  • Experience in a startup environment.
  • 2+ years of experience in the P&C sector.
  • Experience in multiple roles, including support for presales, implementation, and account management.

Culture at BriteCore

We take pride in our vibrant, diverse team, united by shared values of community, integrity, resilience, and impact. Our passion for our work and our colleagues is why we provide equal opportunities for all individuals, regardless of race, color, national origin, religion, age, gender identity, sexual orientation, veteran status, disability, or any other legally protected rights.

We offer a comprehensive benefits package, including medical, dental, vision, 401K (with company match), disability coverage, unlimited PTO, fully paid parental leave, and more.

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