Senior Client Success Engineer

2 weeks ago

Austin, Texas, United States BriteCore Full time
Job Overview

Salary:

About BriteCore

BriteCore stands as a premier cloud-native core insurance software platform tailored for Property & Casualty Insurers. Our innovative software facilitates business expansion, enhances productivity, and delivers a seamless customer experience to a vast and swiftly modernizing sector. With the BriteCore Software Platform, insurers can effortlessly manage policies, oversee billing and claims, swiftly configure new offerings, and access comprehensive reporting and analytics within a unified core system, inclusive of agent and policyholder portals.

Endorsed by over 90 insurers throughout North America, BriteCore's acclaimed policy administration solution empowers midsize Carriers and MGAs to proficiently handle their insurance operations and effectively compete with larger insurers. Our passion for advanced technology and insurance is evident in every facet of our solution.

This role is fully remote, but candidates must reside in the US, preferably within the eastern or central time zones.

Position Summary

As a member of BriteCore's Customer Success team, you will focus on ensuring client satisfaction through meaningful engagements that drive business value, leveraging your expertise in Property & Casualty (P&C) business intelligence analytics, reporting, property and casualty insurance, and optimized Core Policy Administration solution configuration.

This position is well-suited for individuals with a robust background in customer success engineering and a keen interest in embracing modern technology. If you are eager to make a significant impact and excel in a dynamic setting, we would be pleased to connect with you.

Key Responsibilities

  • Reduce customer churn and contraction risk by defining and executing customer-specific initiatives aimed at increasing direct written premiums and optimizing combined ratios.
  • Engage proactively with clients, providing training, reports, analytics, health checks, line configuration, and other consulting deliverables, including feature enhancement specifications.
  • Empower clients to derive actionable insights into their operations through dashboards, reporting, analytics, and data.
  • Implement a client-centric strategic approach to cultivate a trusted advisor relationship with clients by delivering measurable value.
  • Develop an extensive knowledge base in mutual P&C insurance and BriteCore usage, configuration, best practices, and processes across strategy, planning, and operations disciplines.
  • Monitor progress through quarterly business reviews.
  • Conduct health checks to evaluate customer configuration and usage of the solution, ensuring adherence to best practices and optimal utilization of relevant functionalities and integrations.
  • Domestic overnight travel may be required up to 30% for this role.

Qualifications

  • Bachelor's Degree in Computer Science or a related field.
  • 3+ years of experience in the SaaS industry.
  • 2+ years of experience in a B2B SaaS organization as a Customer Success Engineer, supporting a complex product.
  • 2+ years of experience in a top-tier consulting firm.
  • Ability to quickly understand complex business challenges, propose solutions, and translate findings into actionable steps.
  • Passion for facilitating customer success.
  • Exceptional verbal and written communication skills.
  • Adaptable and comfortable working in a fast-paced startup environment while learning on the job.

Preferred Qualifications

  • Experience in a startup environment.
  • 2+ years of experience in the P&C sector.
  • Experience in multiple roles, including presales support, implementation, and account management.

Life at BriteCore

We take pride in our vibrant, diverse team, united by shared values of community, integrity, determination, and impact. We are passionate about our work and the people we collaborate with, which is why we welcome every individual and provide equal opportunities regardless of race, color, national origin, religion, age, gender identity, sexual orientation, veteran status, disability, or any other legally protected rights.

We offer excellent benefits, including medical, dental, vision, 401K (with company match), disability coverage, unlimited PTO, fully paid parental leave, and more.

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