General Manager

6 days ago


Exton, Pennsylvania, United States Papa John's - Avalar Full time
Job Overview

Papa John's - Avalar is seeking a highly skilled and experienced General Manager to lead our restaurant operations. As a key member of our team, you will be responsible for ensuring the highest level of customer satisfaction, quality products, and restaurant profitability.

Key Responsibilities
  • Customer Service and Quality
    • Develop and implement strategies to deliver exceptional customer service, ensuring that every customer interaction meets Papa John's standards.
    • Collaborate with team members to build a culture of quality, ensuring that every product meets our high standards and accurately reflects the customer's order.
  • Team Management and Development
    • Recruit, train, and develop a high-performing team of customer-focused employees, ensuring that they have the skills and knowledge to deliver exceptional customer service.
    • Coach and develop team members to ensure they are equipped to handle customer complaints and issues in a professional and prompt manner.
  • Sales and Profitability
    • Develop and implement strategies to drive sales growth, including effective marketing and promotional activities.
    • Manage labor and food costs to ensure profitability, utilizing tools such as the FOCUS System to analyze and adjust operations as needed.
  • Inventory Management and Safety
    • Manage inventory levels to ensure that we have the right products in stock to meet customer demand.
    • Ensure that the restaurant is clean, fully equipped, and meets safety and security standards at all times.
Requirements
  • Education and Experience
    • High School diploma or equivalent required.
    • Two years of restaurant management or supervision experience preferred.
  • Skills and Certifications
    • Cash management and planning skills.
    • Effective communication and leadership skills.
    • Serv-Safe/Local or State Food Service Certification preferred.


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