Customer Experience Lead

7 days ago


Fort Worth, Texas, United States Serenity Healthcare, LLC Full time

About the Role

Serenity Healthcare, LLC is seeking a Customer Experience Lead to oversee our call center operations. This dynamic leader will drive exceptional results in a customer-centric environment.

Key Responsibilities

  • Leverage data-driven insights to optimize processes and improve performance metrics.
  • Manage policies, procedures, and team performance.
  • Identify opportunities to enhance customer service protocols.
  • Provide coaching, feedback, and conduct performance evaluations.
  • Foster a productive and achievement-oriented environment.

What We Offer

  • A competitive salary of $55,000 - $65,000 per year, depending on experience.
  • A comprehensive benefits package, including medical, dental, vision insurance, and 401K retirement plan.
  • Ongoing training and development opportunities.
  • A generous PTO policy and 10 major holidays off.

About Serenity Healthcare, LLC

We are a healthcare technology company that uses advanced medical devices to provide individuals with long-term success. Our commitment to evidence-based research and proven results has earned us a reputation as a leader in the industry.



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