Senior Customer Experience Professional

3 weeks ago


Fort Worth, Texas, United States Serenity Healthcare Full time

We are seeking a Senior Customer Experience Professional to lead our call center team at Serenity Healthcare in Fort Worth, TX. As a leader, you will be responsible for driving exceptional results in a customer-centric call center environment.

Key Responsibilities:

  • Leverage data-driven insights to oversee intricate processes
  • Identify opportunities to enhance customer service protocols
  • Provide valuable coaching and constructive feedback to team members

Qualifications:

  • At least 1 year of experience as a customer service supervisor (REQUIRED)
  • Background in call center environment
  • Proficient in identifying and measuring core competencies and performance metrics
  • Passion for supporting individuals facing health challenges
  • Exceptional customer service, communication, problem-solving, and de-escalation skills

Estimated Salary: $75,000 - $90,000 per year. Benefits include medical, dental, vision insurance, competitive compensation, PTO, and opportunities for growth and advancement.



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