Customer Experience Ambassador

6 hours ago


Fort Worth, Texas, United States Miriam Rodriguez - State Farm Agent Full time
Job Description

We are seeking a highly motivated and customer-focused Marketing Coordinator to join our team at Miriam Rodriguez State Farm Agency. As a key member of our marketing team, you will play a critical role in generating exceptional client experiences that reinforce the growth of our successful insurance agency.

Key Responsibilities:
  • Establish and maintain strong relationships with customers through personalized follow-up and communication.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-focused review process to educate customers about insurance options and promote the development of our business.
  • Create engaging monthly social media content for platforms such as Facebook, Instagram, and LinkedIn to increase brand awareness and drive business leads.
  • Schedule and execute marketing events to generate more business and improve office leads.
Requirements:
  • Dedicated commitment to providing excellent customer service.
  • Ability to effectively relate to customers, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members.
  • Proactive problem-solving skills to resolve customer inquiries efficiently.
Benefits:
  • Hourly pay plus commission/bonus structure.
  • Potential for career advancement within the office.
  • Paid time off (vacation and personal/sick days).
  • Valuable career-building experience in the insurance industry.

Estimated Salary: $45,000 - $60,000 per year



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