Customer Experience Team Leader

5 days ago


Fort Worth, Texas, United States Serenity Healthcare, LLC Full time
Lead a High-Performing Customer Care Team

Serenity Healthcare, LLC is seeking a dynamic and mission-driven Customer Experience Supervisor to oversee the day-to-day operations of our customer care team. As a leader in healthcare technology, we empower individuals to take back their lives from challenging health issues through cutting-edge treatments.

About the Role

We are looking for a seasoned professional with 1-3 years of proven customer service supervisor experience. Your background in high-volume customer service leadership or call center operations will be invaluable in driving exceptional results in our customer-centric environment.

  • You will utilize data-driven insights to oversee intricate processes and manage performance metrics, policies, and procedures.
  • Identify opportunities for enhancing customer service protocols and collaborate with internal stakeholders.
  • Provide coaching, constructive feedback, and conduct performance evaluations to lead and inspire a high-performing customer care team.
Key Qualifications
  • Prior experience as a customer service supervisor with a strong track record of driving results.
  • Proficiency in identifying, coaching, and measuring core competencies and performance metrics.
  • A genuine passion for supporting individuals facing mental health challenges.
  • Ability to make sound decisions amidst competing priorities.
Benefits
  • Comprehensive insurance coverage (90% premium covered by Serenity).
  • Clear paths for growth and advancement.
  • Competitive compensation: $60,000 - $80,000 per year.
  • No cold calling or sales involved.
  • Generous PTO plus 10 major holidays off.
  • 401K retirement plan.
About Serenity Healthcare, LLC

We are at the forefront of healthcare technology, leveraging state-of-the-art medical devices to provide patients with long-term success. Our commitment to evidence-based research and proven results enables us to help individuals reclaim their lives through a groundbreaking technological approach to healthcare.



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