Customer Experience Leader

1 day ago


Fort Worth, Texas, United States Serenity Healthcare Full time

Serenity Healthcare is a pioneering organization in healthcare technology, utilizing cutting-edge medical devices to provide long-term success for patients. As a Contact Center Supervisor at Serenity, you will play a crucial role in leading our team of agents focused on patient care.

Job Overview

We are seeking an experienced and motivated individual with a strong background in customer service, excellent leadership skills, and a passion for improving patient experiences. The ideal candidate will oversee daily operations, ensuring that our agents provide outstanding service while adhering to best practices and organizational standards.

Key Responsibilities:
  • Utilize data-driven insights to optimize processes.
  • Manage performance metrics, policies, and procedures to drive quality service.
  • IDentify opportunities for enhancing customer service protocols and collaborate with internal stakeholders.
  • Supervise and mentor a team of contact center agents, providing coaching, support, and performance feedback to enhance service quality.

The estimated salary for this position is $60,000 - $80,000 per year, depending on experience. Benefits include comprehensive insurance coverage (90% premium covered by Serenity), clear paths for growth and advancement, competitive compensation, generous PTO plus 10 major holidays off, 401K retirement plan, and an Employee Referral Program.

Serenity offers a dynamic work environment with opportunities for growth and development. If you are passionate about supporting individuals facing mental health challenges and have the skills to excel in a fast-paced contact center environment, we encourage you to apply.



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