Service Operations Manager

3 days ago


Florence, South Carolina, United States The Larson Group Full time

Service Manager Opportunity at The Larson Group Peterbilt

The Larson Group Peterbilt is seeking an experienced Service Manager to lead our dynamic service department. As a key member of our team, you will be responsible for planning, directing, and controlling all activities of the service department to ensure the overall growth and profit objectives are met.

Key Responsibilities:

  • Assess present and future needs, trends, problems, and profit opportunities, taking appropriate action as necessary.
  • Establish short and long-term operating and financial objectives and align the department to meet these goals.
  • Direct and assist service writers and supervisors in service department functions, maintaining repair order closer rates and desired efficiency and productivity levels.
  • Maintain records and reports on all phases of service activities, directing weekly service meetings to discuss KPIs, WIP, efficiency, productivity, and safety.
  • Coordinate efforts with outside parts and service sales personnel to achieve full market penetration.
  • Manage the department to achieve goals set forth by management, purchasing tools and equipment required to maximize efficiency.
  • Ensure safety rules and TLG policies are followed, soliciting new customers and maintaining positive customer relations.
  • Be familiar with activities of competition, market conditions, and department operations, assessing competitive rates and scales twice per year.
  • Keep the General Manager and/or Operation Manager informed of all pertinent service activities.
  • Review warranty schedules weekly and maintain aging to less than 90 days.
  • Coordinate and oversee training programs, maintaining online training averages and classroom performance.
  • Ensure safety and security, as well as the appearance of the building and vehicle maintenance.
  • Responsible for all Service personnel.

Requirements:

  • High School diploma required; college degree or certificate from a trade school preferred.
  • Experience in a related field is required.
  • Must maintain a Class A or B CDL with a good driving record.

Please note that this is a safety-sensitive position.



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