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Restaurant Operations Manager

2 months ago


Florence, South Carolina, United States PCH Hotels And Resorts, Inc. Full time
Assistant Restaurant Manager Job Description

Job Summary:

The Assistant Restaurant Manager is a key member of our hospitality team, responsible for assisting the Director of F&B in the daily operations of our restaurant. This role involves supervising the day-to-day activities, ensuring all sanitation standards are met, and operations run smoothly.

Key Responsibilities:

  • Staff Supervision: Assist with training, supervising, and effectively managing staff to ensure unwavering compliance with food & beverage policies and exceptional service standards.
  • Service and Sanitation: Uphold impeccable service and sanitation standards, ensuring the restaurant, bar/lounge, and room service areas consistently meet and exceed guest expectations.
  • Food Handling and Safety: Ensure meticulous adherence to food handling and sanitation regulations, prioritizing the safety and well-being of guests and staff.
  • Beverage Service: Vigilantly monitor alcohol beverage service, ensuring full compliance with local laws, and provide thorough training to staff, including TIPS certification.
  • Beverage Purchasing and Inventory: Exhibit expertise in managing beverage purchasing, inventory, and control procedures, fostering a well-trained and efficient team.
  • Menu Development: Collaborate seamlessly with the Chef and managers to develop innovative promotions, tantalizing menu items, and visually stunning presentations.
  • Guest Service: Embodies a commitment to unparalleled guest service, overseeing the entire guest journey from entry to departure, including seamless handling of special events and room service with finesse.
  • Staff Training and Development: Ensure staff has a comprehensive understanding of equipment operating procedures and expertly manages the point-of-sale system for seamless operations.
  • Uniform Inventory and Staffing: Maintain a meticulously organized uniform inventory and thoughtfully reviews staffing levels to balance guest service excellence with operational efficiency.
  • Associate Training and Feedback: Prioritizes associate training on accident prevention and remains highly responsive to guest feedback and complaints, promptly addressing and resolving concerns.
  • Culture of Empowerment: Cultivates a culture of empowerment, encouraging associates to deliver excellence in customer service and consistently improve their performance.
  • Performance Appraisals and Hiring: Conducts thorough interviews, makes skillful hiring decisions, and conducts effective performance appraisals for both management and hourly associates.
  • Marketing and Revenue: Demonstrates strategic acumen in implementing marketing plans, and maximizing revenue opportunities while effectively managing budgets.
  • Cash and Liquor Control: Upholds strict standards of cash and liquor control procedures, ensuring adherence by all restaurant associates to maintain integrity and profitability.