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Human Resources Specialist

2 months ago

Phoenix, Arizona, United States Freeport-McMoRan Inc. Full time
Why You Should Consider This Opportunity

At Freeport-McMoRan, we prioritize a workplace that acknowledges outstanding performance and promotes safe operations, all underpinned by our core values. You will be part of a cooperative atmosphere where safety is paramount.

Work Environment

Our main office is located in Phoenix, Arizona, where a diverse team supports various functions including finance, human resources, health and safety, information technology, and planning. We offer a flexible work arrangement that allows employees to work remotely while also facilitating in-person collaboration at our designated hubs. Most employees can work from home, with certain exceptions based on business needs. If the role transitions to in-person work, relocation assistance will be provided in accordance with eligibility criteria.

Role Overview

You will serve as the primary point of contact for employees, dependents, prospective hires, pension participants, and retirees, addressing a wide range of inquiries and needs. Utilizing strong interpersonal skills, you will manage multiple tasks and systems efficiently. Quick and accurate decision-making is essential, as is the ability to resolve or escalate customer issues appropriately. Meeting performance targets is a key responsibility, along with maintaining confidentiality and demonstrating integrity.
  • Responsible for accurately addressing inquiries related to employee benefits, HR policies, job applications, payroll, and network access issues through various communication channels. Provide exemplary customer service with effective verbal and written communication.
  • Assess employee needs to achieve first-call resolution, exercising sound judgment before escalating to other departments or resources.
  • Maintain proactive communication with customers to keep them informed until their issues are resolved. Conduct follow-up calls during special projects to ensure awareness.
  • Review returned applications for retirement, status changes, and educational assistance, ensuring all necessary information is collected for processing.
  • Conduct Leave Management Intake calls, thoroughly explaining processes and expectations to employees.
  • Assist higher-tier teams with daily tasks related to Benefits, Retirement, Employment Verification, Leave Management, etc. Support and back up colleagues to foster a positive team environment.
  • Perform data entry and retrieval in various HR systems (e.g., Tickets, SAP, SuccessFactors).
  • Conduct peer audits of data entry tasks to ensure accuracy and provide immediate feedback for corrections.
  • Recommend process enhancements and draft documentation for changes.
  • Engage in project work as assigned by supervisors to support team initiatives.
  • Carry out additional duties as requested.
Qualifications

Minimum Requirements:
  • One (1) year of experience in a customer service role within a service center or similar environment.
  • Proficient in Microsoft Office applications including Word, email, spreadsheets, and presentations.
  • Exceptional customer service abilities.
  • Strong verbal and written communication skills.
  • Capacity to demonstrate empathy and build rapport with clients.
  • Proven ability to make swift and accurate decisions.
  • Aptitude for identifying and communicating process improvement opportunities.
  • Experience in collaborative team settings.
  • Strong organizational skills with attention to detail.
  • Proficient in general computer and phone technologies.
  • Able to solve simple to moderately complex issues.
  • Quick learner of new technology applications.
  • Ability to multitask across various applications and technologies.
Preferred Qualifications:
  • High school diploma or equivalent.
  • Bachelor's degree in Human Resources or a related field, plus one (1) year of HR experience.
  • Experience in an HR Shared Services environment.
  • Familiarity with service center operations and inquiry management in a high-volume setting.
  • Knowledge of general HR functions and processes.
  • Proficient in SAP and Microsoft Office.
  • Bilingual in English and Spanish.
  • Experience with benefits, pension plans, and leave management.
  • Familiarity with SuccessFactors, Business Objects, and SharePoint.
  • Understanding of HIPAA regulations.
  • Experience in technology troubleshooting.
  • Comfortable handling high volumes of non-scripted communication.
Work Environment

This position is situated in a dynamic office environment. Mobility within the office is required, with access provided by elevators and internal staircases.

Compensation and Benefits

The estimated pay for this position is $27.00/hour. This figure represents base salary only and does not encompass bonuses, benefits, or retirement contributions. Actual pay will be determined based on experience, qualifications, skills, and other job-related factors. Additional discretionary and incentive payments may be available based on individual and company performance.
  • Comprehensive medical, dental, and vision coverage.
  • Company-paid life and disability insurance.
  • 401(k) plan with employer contributions.
  • Paid time off, sick leave, holiday pay, and parental leave.
  • Tuition assistance programs.
  • Employee assistance resources.
  • Discounted insurance options for auto, home, and pets.
  • Opportunities for internal career advancement.
  • Explore our competitive benefits package.
Company Commitment

Freeport-McMoRan promotes a drug and alcohol-free workplace, with mandatory pre-employment drug testing as permitted by law.

Equal Opportunity Employer

Please note that Freeport-McMoRan will never request payment for job-related expenses from applicants. If you receive any suspicious communications, please disregard them and report the incident.