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Human Resources Specialist/Intake Coordinator

4 weeks ago

Phoenix, Arizona, United States Dexian Full time

**Job Summary:**

We are seeking a highly skilled Human Resources Specialist/Intake Coordinator to join our team at Dexian. As a key member of our HR department, you will be responsible for receiving inbound calls, conducting case intake, and providing consultation on general policy questions.

Key Responsibilities:

  • Receive inbound calls and conduct case intake from a queue for 6-8 hours per day
  • Provide consultation on general policy questions and drive resolution for less complex cases
  • Identify cases requiring escalation and complete required documentation
  • Answer basic questions and refer managers to the correct Employee Relations Tools or resources as needed

Requirements:

  • Ability to quickly build rapport, ask probing questions, and take thorough notes while talking to inquirers
  • Time management in controlling the call (fast-paced environment)
  • Strong documentation, communication, and organizational skills with attention to detail for documentation in case management system

About Dexian:

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. We are committed to providing our clients with exceptional service and our employees with opportunities for growth and development.