Senior Director, Design Research and Innovation

1 week ago


San Francisco, California, United States Visa Full time
Job Description

Company Overview

Visa is a leading global payments technology company, facilitating over 259 billion transactions annually across 200 countries and territories. Our mission is to empower individuals, businesses, and economies through innovative, secure, and convenient payment solutions.

Job Summary

We are seeking an experienced Senior Director, Design Research and Innovation to lead our Product & Experience Design (PxD) and Digital practice. This role will focus on driving innovation and transforming customer experiences for our clients. The ideal candidate will have a strong background in design research, strategy, and leadership, with excellent communication and presentation skills.

Key Responsibilities

  • Plan, lead, and deliver design research studies to inform product and service development
  • Oversee client engagements, from sales to delivery and go-to-market strategies
  • Lead and inspire diverse teams of researchers, designers, and client stakeholders
  • Develop relationships with partners across the organization to drive collaboration and innovation
  • Accountable for meeting key metrics, including revenue growth, billability, and client satisfaction
  • Articulate the desirability, viability, and feasibility of design recommendations, including crafting the story of how design fits into a company's overall strategy

Requirements

  • 12+ years of experience in design research, strategy, and leadership, with a Bachelor's Degree or Advanced Degree (e.g., Masters, MBA, JD, or MD)
  • Significant experience in planning, conducting, and delivering generative and evaluative design research studies
  • Proven ability to work on complex and often ambiguous problems, driving results and innovation
  • Excellent executive presence, communication, and presentation skills
  • Client-first mentality and ability to work collaboratively across teams

Additional Information

This is a hybrid position, requiring occasional travel (5-10% of the time). Visa is an EEO Employer and welcomes applications from qualified candidates with disabilities. We offer a comprehensive benefits package, including medical, dental, vision, 401(k), FSA/HSA, life insurance, paid time off, and wellness programs.



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