Office Administrator Lead
3 weeks ago
CASCADA DENTAL SPA is seeking an experienced Office Administrator Lead to join our team. The successful candidate will have strong leadership skills, excellent organizational abilities, and a keen eye for detail.
About the Role:The Office Administrator Lead is responsible for overseeing the day-to-day operations of the office, ensuring maximum productivity, and maintaining a high level of customer satisfaction.
Key Responsibilities:- Perform administrative responsibilities including employee training manuals, employee performance reviews, dental treatment plans, and patient informed consent.
- Coordinate staff activities to ensure maximum efficiency.
- Audit staff to ensure team members are completing assigned tasks and checklists.
- New hire orientation and paperwork.
- Meet with staff to review, write up, or train in proper office protocols.
- Meet with disgruntled patients who have questions or concerns about their experience.
- Perform morning huddle (team meeting) on time every morning before patients arrive.
- Oversee adherence to office policies and procedures.
- Develop and implement an accountability system for staff and doctors.
- Audit dental assistants to ensure office equipment is being used and maintained with proper OSHA guidelines.
- Coordinate schedules, appointments, and bookings.
- Monitor and maintain office supplies inventory.
- Strong leadership skills with a proven track record of success.
- Excellent organizational and time management skills.
- Ability to use organizational tools such as Google Calendar, Open Dental, Word, and Excel.
- Must have the ability to multitask and prioritize.
- Ability to prioritize multiple projects and adjust workload accordingly; time management critical.
- Must possess the ability to delegate authority and responsibility.
- Ability to maintain a high level of confidentiality.
- Ability to act and operate independently to accomplish objectives and work within a team.
- Exceptional problem-solving, analysis, and assessment with the ability to make good business decisions.
- Excellent communication and interpersonal skills with the ability to foster effective working relationships.
- High level of professionalism.
- Highest level of integrity.
$60,000 - $75,000 per year, depending on experience.
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