Office Administrator Lead

3 weeks ago


New York, New York, United States CASCADA DENTAL SPA Full time
Job Title: Office Administrator Lead

CASCADA DENTAL SPA is seeking an experienced Office Administrator Lead to join our team. The successful candidate will have strong leadership skills, excellent organizational abilities, and a keen eye for detail.

About the Role:

The Office Administrator Lead is responsible for overseeing the day-to-day operations of the office, ensuring maximum productivity, and maintaining a high level of customer satisfaction.

Key Responsibilities:
  • Perform administrative responsibilities including employee training manuals, employee performance reviews, dental treatment plans, and patient informed consent.
  • Coordinate staff activities to ensure maximum efficiency.
  • Audit staff to ensure team members are completing assigned tasks and checklists.
  • New hire orientation and paperwork.
  • Meet with staff to review, write up, or train in proper office protocols.
  • Meet with disgruntled patients who have questions or concerns about their experience.
  • Perform morning huddle (team meeting) on time every morning before patients arrive.
  • Oversee adherence to office policies and procedures.
  • Develop and implement an accountability system for staff and doctors.
  • Audit dental assistants to ensure office equipment is being used and maintained with proper OSHA guidelines.
  • Coordinate schedules, appointments, and bookings.
  • Monitor and maintain office supplies inventory.
Qualifications:
  • Strong leadership skills with a proven track record of success.
  • Excellent organizational and time management skills.
  • Ability to use organizational tools such as Google Calendar, Open Dental, Word, and Excel.
  • Must have the ability to multitask and prioritize.
  • Ability to prioritize multiple projects and adjust workload accordingly; time management critical.
  • Must possess the ability to delegate authority and responsibility.
  • Ability to maintain a high level of confidentiality.
  • Ability to act and operate independently to accomplish objectives and work within a team.
  • Exceptional problem-solving, analysis, and assessment with the ability to make good business decisions.
  • Excellent communication and interpersonal skills with the ability to foster effective working relationships.
  • High level of professionalism.
  • Highest level of integrity.
Salary:

$60,000 - $75,000 per year, depending on experience.



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