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Patient Experience Coordinator
1 month ago
We are seeking a highly skilled and compassionate Patient Experience Representative to join our team at Boston Children's Hospital. This is a unique opportunity to make a meaningful impact on the lives of our patients and families.
Key Responsibilities:
Patient Encounter Management:
- Provide exceptional customer service to patients and families, ensuring a positive and supportive experience.
- Collaborate with referring providers and practices to ensure seamless communication and coordination.
- Obtain necessary authorizations and compile patient and staff schedules to ensure efficient operations.
- Schedule patients and support the patient encounter process.
Check In / Check Out:
- Greet and direct patients, families, and visitors with a warm and welcoming smile.
- Monitor daily schedules and coordinate flow with clinicians and supervisors to ensure smooth operations.
- Reconcile payments and prepare deposits, providing accurate records in hospital systems.
- Facilitate and direct communication with Financial Counseling to ensure timely and effective support.
Administrative:
- Record and forward messages, triage calls for urgent information or services, and initiate calls for emergency services as needed.
- Provide routine clerical support as needed, including administrative tasks and data entry.
- Support Admissions, Discharges, and Transfers with administrative tasks and record-keeping.
- Reconcile patient charts during admissions and discharges, ensuring accuracy and completeness.
- Update and reconcile the Patient Monitoring System upon admission, discharge, and transfer.
Requirements:
To qualify for this role, you must have:
- A high school level of education, with a Bachelor's Degree preferred.
- Prior customer service or administrative experience, with a focus on patient-facing roles.
- The ability to communicate effectively both orally and in writing, with empathy and compassion in difficult interpersonal situations.
- The ability to work with diverse internal and external constituencies, including patients, families, and healthcare professionals.
What We Offer:
Boston Children's Hospital offers competitive compensation and a comprehensive benefits package, including flexible schedules, affordable health insurance, and generous levels of time off. We also offer a 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts, and discounted rates on T-passes. Experience the benefits of passion and teamwork at Boston Children's Hospital.
