ICU Patient Experience Liaison

4 weeks ago


Étreux, Hauts-de-France, United States Children's Hospital Boston Full time
Job Title: ICU Patient Experience Liaison

Join Boston Children's Hospital as an ICU Patient Experience Liaison and play a vital role in delivering exceptional patient care.

Job Summary:

We are seeking a highly skilled and compassionate individual to join our team as an ICU Patient Experience Liaison. In this role, you will be responsible for providing top-notch patient experience, collaborating with referring providers, and ensuring seamless patient encounters.

Key Responsibilities:
  • Provide exceptional patient experience through positive and effective customer service
  • Collaborate with referring providers and practices to ensure smooth patient encounters
  • Obtain required authorizations and compile patient and staff schedules
  • Schedule patients and support the patient encounter
  • Check in and check out patients, greeting and directing families and visitors
  • Monitor daily schedule and coordinate flow with clinicians/supervisor
  • Reconcile payments and prepare deposits, providing record of transactions in Hospital systems
  • Facilitate and direct communication with Financial Counseling
  • Record and forward messages, triage calls for urgent information or services, and initiate calls for emergency services
  • Provide routine clerical support as needed
  • Admin support for Admissions, Discharges, and Transfers
  • Reconcile Patient Charts during admissions and discharges
  • Update and reconcile the Patient Monitoring System upon admission, discharges, and transfers
Requirements:
  • High school level of education, Bachelor's Degree preferred
  • Prior customer service or administrative experience preferred
  • Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
  • Ability to work with diverse internal and external constituencies
What We Offer:

Boston Children's Hospital offers competitive compensation and unmatched benefits, including flexible schedules, affordable health, vision, and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts, and discounted rates on T-passes.

Experience the benefits of passion and teamwork at Boston Children's Hospital.



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