Patient Experience Coordinator

4 weeks ago


Étreux, Hauts-de-France, United States Children's Hospital Boston Full time
Job Summary

We are seeking a highly skilled Patient Experience Coordinator to join our team at Children's Hospital Boston. As a key member of our Radiology department, you will play a vital role in ensuring the best possible patient experience.

Key Responsibilities:

  • Monitor clinic activity to ensure seamless patient flow and optimal experience.
  • Assist with resolving customer service and scheduling issues in a timely and professional manner.
  • Provide positive and effective customer service that supports departmental and hospital operations.
  • Collaborate with referring providers and practices to ensure smooth patient encounters.
  • Obtain required authorizations and compile patient and staff schedules.
  • Check in and check out patients, ensuring accurate and efficient processing.
  • Reconcile payments and prepare deposits, providing a record of transactions in Hospital systems.
  • Facilitate and direct communication with Financial Counseling.
  • Maintain personal calendars for physician/supervisor(s) and schedule meetings, programs, and events.
  • Provide routine clerical support as needed and contribute to departmental and organizational initiatives and projects.

Requirements:

  • High school diploma or GED required.
  • Minimum one year of healthcare administration experience required.
  • Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
  • Ability to work with diverse internal and external constituencies.

Benefits:

  • Competitive compensation and unmatched benefits, including flexible schedules, affordable health, vision, and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts, and discounted rates on T-passes.

Location: Waltham, MA. On-site only. Regular, full-time position.



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