Patient Experience Liaison
3 weeks ago
Job Summary
We are seeking a highly skilled Patient Experience Representative to join our team at Boston Children's Hospital. As a key member of our Emergency Department, you will play a critical role in providing exceptional patient care and support.
Key Responsibilities
- Provide positive and effective customer service to patients, families, and visitors.
- Schedule patient encounters and procedures to coordinate within and across providers, departments, and institutions.
- Answer, screen, and route telephone calls, recording and forwarding messages as needed.
- Collaborate with referring providers and practices to facilitate management of complex patient issues.
- Greet and direct patients, families, and visitors, monitoring daily schedule and patient flow to optimize resource utilization and patient experience.
- Communicate with clinicians and/or supervisors to maintain efficient patient/visitor flow.
- Serve as a liaison with Engineering, ESD, Biomedical Engineering, and Materials Management to resolve equipment, supply, cleaning, and safety issues.
- Collect and organize medical records, information, materials, and supplies required for admissions or encounters.
- Verify, record, and process patient demographics, insurance/payment, and referral information for patient encounters.
Requirements
- Superb customer service, keen attention to detail, strong computing skills, and ability to learn new software quickly.
- Ability to work independently and as part of a team.
- High school level of educational development and preferred experience in customer service, administration, or healthcare setting.
- Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
What We Offer
Boston Children's Hospital offers competitive compensation and unmatched benefits, including flexible schedules, affordable health, vision, and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts, and discounted rates on T-passes.
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