Patient Experience Liaison
2 days ago
Job Summary
We are seeking a dedicated Patient Experience Liaison to join our team at Boston Children’s Hospital. In this role, you will be responsible for providing exceptional patient care and support to our patients and families.
Key Responsibilities:
- Manage patient encounters, ensuring a positive and efficient experience
- Provide excellent customer service, responding to patient and family needs
- Collaborate with referring providers and practices to ensure seamless care coordination
- Obtain necessary authorizations and compile patient and staff schedules
- Schedule patients and support the patient encounter
- Check patients in and out, monitoring daily schedules and coordinating flow with clinicians
- Reconcile payments and prepare deposits, providing records of transactions in hospital systems
- Facilitate and direct communication with Financial Counseling
- Provide routine clerical support as needed, including recording and forwarding messages
- Administer support for Admissions, Discharges, and Transfers
- Reconcile patient charts during admissions and discharges
- Update and reconcile the Patient Monitoring System upon admission, discharges, and transfers
Requirements:
- High school diploma or equivalent, with a Bachelor’s Degree preferred
- Prior customer service or administrative experience preferred
- Ability to communicate effectively both orally and in writing, with empathy in difficult interpersonal situations
- Ability to work with diverse internal and external constituencies
What We Offer:
- Competitive compensation and unmatched benefits, including flexible schedules and affordable health insurance
- Child care and student loan subsidies, generous time off, and a 403(b) Retirement Savings plan
- Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts, and discounted T-passes
- Experience the benefits of passion and teamwork at Boston Children’s Hospital
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