Orthopedic Patient Experience Coordinator

3 weeks ago


Étreux, Hauts-de-France, United States Boston Children's Hospital Full time
Job Summary

We are seeking a highly skilled and compassionate Patient Experience Representative I- Orthopedics to join our team at Boston Children's Hospital. This role is responsible for providing exceptional customer service, registering new patients, and collaborating with referring providers and practices to handle complex patient issues.

Key Responsibilities
  • Customer Service: Demonstrates positive and effective customer service, responds to routine inquiries, and involves supervisors to assist with resolution of complex issues.
  • Patient Registration/Admissions/Discharge: Collects patient information, monitors clinic activity, and prepares rooms for examinations.
  • Scheduling: Schedules patient encounters and procedures to coordinate with and across providers, departments, and institutions.
  • Administration: Answers and routes telephone calls, maintains personal calendars, and provides routine clerical support.
  • Technology: Utilizes office technology and enrolls patients and caregivers in the patient portal.
  • Process Improvement: Demonstrates interest and ability to actively participate in departmental and organizational initiatives and projects with a focus on continuous process improvement.
Requirements
  • High School Diploma/GED
  • Basic customer service and computer skills
  • Positive demeanor when interacting with patients, families, and coworkers
  • Ability to demonstrate empathy in difficult personal situations
  • Ability to work with diverse internal and external constituencies
  • Strong attention to detail
  • Interpersonal skills, collaboration, and communication
What We Offer

Boston Children's Hospital offers competitive compensation and unmatched benefits, including flexible schedules, affordable health insurance, and generous levels of time off.



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