Patient Experience Coordinator
1 month ago
We are seeking a highly skilled Patient Experience Coordinator to join our Cardiology Clinic team at Boston Children's Hospital. As a key member of our team, you will be responsible for delivering exceptional patient experience and ensuring seamless coordination of patient care.
Key Responsibilities- Provide exceptional customer service to patients and families, responding to routine inquiries and resolving complex issues.
- Lead and oversee the work of designated patient experience staff, planning, prioritizing, and delegating work assignments.
- Develop and implement training programs to enhance staff knowledge and skills.
- Collaborate with referring providers and practices to facilitate management of complex patient issues.
- Monitor clinic activity to ensure the best possible patient experience and assist with resolving customer service and scheduling issues.
- High School Diploma/GED required; Bachelor's degree preferred.
- Minimum 2 years of related healthcare experience, computer application experience, and strong customer service experience.
- Expertise in patient experience and ability to provide guidance, troubleshoot, and answer questions.
- Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
- Ability to work with diverse internal and external constituencies.
Boston Children's Hospital offers competitive compensation and unmatched benefits, including flexible schedules, affordable health insurance, and generous levels of time off. We are committed to providing a supportive and inclusive work environment that fosters growth and development.
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Patient Experience Coordinator
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Patient Experience Coordinator
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Patient Experience Liaison
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Patient Experience Liaison
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Patient Experience Liaison
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Patient Experience Liaison
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Patient Experience Liaison
4 weeks ago
Étreux, Hauts-de-France, United States Children's Hospital Boston Full timeJob SummaryThe Patient Experience Representative will play a vital role in providing exceptional customer service to patients, families, and visitors in the Emergency Department at Boston Children's Hospital.Key ResponsibilitiesProvide positive and effective customer service to support departmental and hospital operations.Schedule patient encounters and...
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ICU Patient Experience Liaison
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Étreux, Hauts-de-France, United States Children's Hospital Boston Full timeJob Title: ICU Patient Experience LiaisonJoin Boston Children's Hospital as an ICU Patient Experience Liaison and play a vital role in delivering exceptional patient care.Job Summary:We are seeking a highly skilled and compassionate individual to join our team as an ICU Patient Experience Liaison. In this role, you will be responsible for providing top-notch...
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Cardiac ICU Patient Experience Liaison
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Per Diem Patient Experience Liaison
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Étreux, Hauts-de-France, United States Boston Children's Hospital Full timeJob SummaryThe Patient Experience Representative will be responsible for providing exceptional customer service and administrative support to patients, families, and visitors. This role requires strong communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.Key ResponsibilitiesCustomer Service:Provide...
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Patient Services Coordinator
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