Client Relationship Manager

5 days ago

Concord, New Hampshire, United States Fiserv Full time
About the Role

Fiserv is seeking a highly skilled Client Relationship Manager to join our team. As a key member of our sales team, you will be responsible for developing and implementing account plans that drive incremental revenue growth through the creation of profitable partnerships.

Key Responsibilities
  • Identify and build a pipeline of revenue-generating opportunities that increase profitability and contribution margin of partnership.
  • Lead retention of partnership via contract renegotiations and renewals that deliver profitable outcomes for Fiserv.
  • Cultivate and improve relationships across multi-level teams at clients to identify and implement solutions to grow and expand revenue.
  • Increase Likely to Recommend score through deep strategic partnerships.
  • Obtain assigned sales quota through contract renewals and the sale of various products and services to assigned client portfolio in partnership with product sales SMEs.
  • Responsible for retaining customers through proactive contacts, thorough follow-up on outstanding issues, and professional contract negotiations.
Requirements
  • Sales, Business development, and negotiation experience.
  • Experience working with service providers to include Healthcare and Insurance Providers.
  • Bachelor's degree or a combination of work, education, and military experience.
  • Experience managing, growing relationships, and implementing cross-functional strategy to drive revenue growth with large clients.
  • Experience working in the financial/technology industry.
Preferred Qualifications
  • Knowledge of Fiserv systems is helpful, including Salesforce or similar eCRM tool.
  • Ability to influence others at multiple levels internally and externally and work collaboratively across teams to lead others who do not formally report to this person to drive results.
  • Experience in sales and negotiating techniques - consultative selling skills with a consistent track record to negotiate, close deals and generate results in a timely manner.
  • Strong analytical and critical thinking skills with a focus on analyzing metrics to determine client strategy/approach.
  • Highly customer-focused and results-driven, with the ability to work on multiple initiatives simultaneously with timely follow-up, both autonomously and as part of a team.
About Fiserv

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune magazine's "World's Most Admired Companies" for 9 of the last 10 years, we are committed to innovation and excellence.

We are an Equal Opportunity Employer and welcome and encourage diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

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