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Senior Client Relationship Manager

2 months ago

Concord, New Hampshire, United States JLS Mailing Services Full time
Job Overview

JLS Mailing Services is actively seeking a Senior Account Manager to enhance our client engagement efforts. As a pivotal member of our expanding organization, you will have the chance to grow your career while we continually invest in innovative systems, advanced machinery, and our dedicated personnel.

The ideal candidate will possess substantial experience in account management, outstanding interpersonal abilities, and a strong commitment to teamwork in a collaborative environment. In this role, you will act as the primary liaison for designated clients, ensuring they receive a seamless and effective experience with every project.

Key Responsibilities:
  • Act as the main point of contact for assigned clients, delivering a positive and efficient experience with each project.
  • Transform sales estimates into confirmed orders and generate new estimates as required.
  • Organize the collection of client materials and coordinate delivery schedules to adhere to production timelines.
  • Collaborate with the Production Manager to engage third-party vendors and manage material procurement for client projects.
  • Work alongside the Production Manager to establish job schedules, ensuring alignment on all deadlines.
  • Prepare accurate work orders for processing and secure client approvals on proofs.
  • Lead the resolution of any issues that may arise and conduct quality checks throughout the production process.
  • Serve as the internal contact for approving job outputs at all stages of production.
  • Draft customer invoices and provide necessary documentation for accounting based on job specifications.
  • Maintain comprehensive and secure records of all client interactions and company files as needed.
  • Ensure compliance with all organizational policies and procedures, particularly regarding regulatory standards.
  • Participate in all relevant meetings and provide support to colleagues as necessary.
  • Mentor new hires and assist in their training.
  • Engage in sales activities to negotiate and finalize estimates for new business opportunities.
  • Collaborate with the Leadership Team to identify areas for process enhancement and contribute to the development of Standard Operating Procedures (SOPs).
  • Complete advanced training for industry certifications as applicable.
  • Take a proactive role in managing account profitability and exploring improvement opportunities.
  • Acquire a production skill to assist in emergencies.
  • Perform additional duties as assigned by management.
Qualifications:
  • Bachelor's or Associate's degree or equivalent relevant experience.
  • Extensive experience in account management, ideally with 5-7 years of progressive responsibility.
  • Detail-oriented with strong analytical skills.
  • Exceptional problem-solving capabilities.
  • Excellent customer service skills, particularly in challenging situations.
  • Proficient in Microsoft Office Suite and Adobe Creative Suite.
  • Outstanding listening and verbal communication skills.