Customer Support Specialist

2 months ago


Irvine, California, United States Insight Global Full time
Position Overview

A prominent organization is in search of a Customer Service Representative to enhance their customer support team.

Key Responsibilities
  • Deliver exceptional customer service by engaging with franchisees and owners.
  • Ensure successful software deployments and rollouts through proactive communication.
  • Conduct pre-rollout calls to confirm that franchisees have reviewed necessary training materials.
Work Environment

This role requires onsite presence for two days each week.

Diversity and Inclusion

We are dedicated to fostering a diverse and inclusive workplace where every individual can express their authentic self. We are an equal opportunity employer, committed to considering all qualified candidates without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, marital status, national origin, age, disability, or any other protected status.

Qualifications
  • Bachelor's Degree
  • Minimum of 2 years experience in Customer Service
  • Strong written and verbal communication skills
  • Proficient in Excel, particularly in data analysis
  • Able to collaborate effectively with Project Managers

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