Customer Support Specialist

4 weeks ago

Irvine, California, United States Q CELLS USA Corp. Full time
Job Description

As a Customer Support Engineer at Hanwha Q CELLS America, you will play a crucial role in delivering exceptional customer service and technical support to our customers. This position is responsible for providing timely and professional assistance to customers, resolving technical issues, and ensuring customer satisfaction.

The successful candidate will be a key contributor to our customer service team, working closely with cross-functional teams to provide solutions to customers. This position reports to the Head of Residential Engineering or another management personnel designated by the President of the Company.

This position is based in the SF Bay Area or Irvine, CA, and working hours are Monday through Friday, from 8:00am to 5:00pm or 9:00am to 6:00pm local time. Remote schedule may be considered. Overtime and weekend working hours will be required as needed. This position is expected to travel up to 20% for field troubleshooting or customer support.

Responsibilities
  • Answer inbound calls, tickets, and emails from customers in a prompt and professional manner.
  • Document all information electronically into a ticket management software tool.
  • Troubleshoot customer questions regarding the Qcells line of inverters, battery storage, smart modules, and other residential solar products.
  • Take ownership of customer satisfaction topics and generate results in a timely manner.
  • Conduct on-line troubleshooting as needed, either independently or in collaboration with service vendors, and including inverters, batteries, and smart PV modules.
  • Note customer call trends and help develop & document solutions.
  • Identify technical barriers and escalate to management, as well as engineering teams in products, technologies, and applications.
  • Identify customer relationship and business barriers and escalate to management, as well as other organizations, including sales, marketing, and legal.
Requirements
  • Associate Degree, Technical Degree, or Equivalent professional training.
  • Demonstrated problem-solving skills and successful customer support track record in a fast-paced, high-pressure tech industry.
  • Experience working with cross-functional teams and individuals of diverse backgrounds.
  • Strong professional integrity and sense of ownership.
  • Self-motivated, requires minimum supervision, with a proven track record of reliability and a strong work ethic.
  • Take assignments with a sense of urgency; deliver solutions and results in a timely manner.
  • Excellent communication skills with customers, management, and internal teams.
  • Professional English-language proficiency.
  • Good business acumen; strong understanding of technical issues, customer service, and business relationships.
  • Flexible team-player with a strong attention-to-detail, pro-active sense of initiative, and responsible working attitude.
  • Must be authorized to work in the US.
Preferred Qualifications
  • Experience with SalesForce Service a plus.
  • Experience within Residential Solar Industry a plus.
  • Experience with Module Level Power Electronics and Power Line Communications a plus.

  • Customer Support Specialist

    3 weeks ago

    Irvine, California, United States Q CELLS USA Corp. Full time

    Job SummaryWe are seeking a highly skilled Customer Support Specialist to join our team at Q CELLS USA Corp. As a Customer Support Specialist, you will play a crucial role in providing exceptional customer service and managing administrative tasks.Key ResponsibilitiesPhone-Based Customer SupportAnswering phone inquiries from customers promptly and...

  • Customer Technical Support Specialist

    4 weeks ago

    Irvine, California, United States ATEN Technology, Inc. Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at ATEN Technology, Inc. The ideal candidate will have a strong technical background and excellent communication skills to provide top-notch support to our customers.Key Responsibilities:Provide technical assistance to customers via phone, email, and online...

  • Customer Support Specialist

    4 weeks ago

    Irvine, California, United States Ecotrak Facility Management Software Full time

    About Ecotrak:Ecotrak is a leading facility management software company that connects clients' finance, operations, and facility needs into one central software application.We empower our clients with valuable data to make informed business decisions.Job Overview:As a Customer Support Specialist, you will provide technical support and training to clients of...

  • IT Support Specialist

    3 weeks ago

    Irvine, California, United States Hyundai America Technical Center Full time

    Hyundai America Technical Center, Inc. is seeking a skilled IT Support Specialist to join our team in Irvine, CA.The ideal candidate will have a strong background in IT support and a passion for delivering exceptional customer service.Responsibilities will include:Providing technical assistance and support to end-users within the California...

  • Customer Support Specialist

    4 weeks ago

    Irvine, California, United States ATEN Technology Full time

    Job SummaryAs a Customer Technical Support Technician at ATEN Technology, you will be responsible for providing exceptional technical support to our customers. This role requires strong technical knowledge of computers, servers, and networking, as well as excellent communication and problem-solving skills.ResponsibilitiesProvide technical support to...

  • Administrative Support Specialist

    4 weeks ago

    Irvine, California, United States MSCCN Full time

    Administrative Support SpecialistWe are seeking an experienced Administrative Support Specialist to provide administrative support to our sales team in Irvine, California. The role primarily focuses on providing administrative support, including answering inbound calls, scheduling appointments, and maintaining customer records. The successful candidate will...

  • Administrative Support Specialist

    4 weeks ago

    Irvine, California, United States Hansung USA Full time

    At Hansung USA, we are seeking an experienced Administrative Support Specialist to join our team. As an Administrative Support Specialist, you will be responsible for performing accurate data input tasks, including entering product information, sales data, and customer details into our eCommerce platforms and internal databases.Key Responsibilities:Enter...

  • Technical Support Specialist, Monitoring

    3 weeks ago

    Irvine, California, United States Nihon Kohden Full time

    The Technical Support Specialist is responsible for providing technical support to customers in support of windows-based medical devices and applications.The Technical Support Specialist will interact directly with the customer and provide support for information and/or order status requests, answer part-related inquires, provide level 1 technical support,...

  • IT Support Specialist

    3 weeks ago

    Irvine, California, United States Ninyo & Moore Full time

    Job Title: IT Support SpecialistNinyo & Moore Geotechnical and Environmental Sciences Consultants is seeking a skilled IT Support Specialist to join our team in Irvine, California. As a key member of our IT team, you will provide Level 1 & 2 help desk support to users throughout the company, while also working on various department projects.Key...

  • IT Support Specialist

    3 weeks ago

    Irvine, California, United States Ninyo & Moore Full time

    Job Title: IT Support SpecialistNinyo & Moore Geotechnical and Environmental Sciences Consultants is seeking a skilled IT Support Specialist to join our team in Irvine, California. The successful candidate will provide Level 1 & 2 help desk support to users throughout the company, while also working with the IT team on various department projects.Key...

  • IT Support Specialist

    3 weeks ago

    Irvine, California, United States Ninyo & Moore Full time

    Job Title: IT Support SpecialistJob Summary: Ninyo & Moore is seeking an IT Support Specialist to provide Level 1 & 2 help desk support to users throughout the company. The successful candidate will work along with the entire IT team on various department projects, including support for desktop PCs and laptops, troubleshooting and repair of hardware and...

  • Technical Support Specialist

    4 weeks ago

    Irvine, California, United States Vectorsoft Full time

    Key Responsibilities:As a Technical Support Specialist at Vectorsoft, you will be responsible for providing expert-level support for our applications, with a focus on relational databases and cloud infrastructure.Requirements: At least 24 years of experience in application support Expertise with relational databases support, querying, and database reporting,...

  • IT Support Specialist

    3 weeks ago

    Irvine, California, United States Ninyo & Moore Full time

    Job Title: IT Support SpecialistJob Summary: Ninyo & Moore is seeking an IT Support Specialist to provide Level 1 & 2 help desk support to users throughout the company. The successful candidate will work along with the entire IT team on various department projects, including support for desktop PCs and laptops, troubleshooting and repair of hardware and...

  • Administrative Support Specialist

    3 weeks ago

    Irvine, California, United States Cenergy International Full time

    Job Summary:Cenergy International is seeking an experienced Administrative Assistant Specialist to join our team. As an Administrative Assistant Specialist, you will provide administrative support to our team, ensuring the smooth operation of our office.Key Responsibilities:Provide administrative support to our team, including answering phones, responding to...

  • IT Support Specialist

    3 weeks ago

    Irvine, California, United States Ninyo & Moore Full time

    Job Title: IT Support SpecialistJob Summary: Ninyo & Moore is seeking an IT Support Specialist to provide Level 1 & 2 help desk support to users throughout the company. The successful candidate will work along with the entire IT team on various department projects, including support for desktop PCs and laptops, troubleshooting and repair of hardware and...

  • IT Support Specialist

    3 weeks ago

    Irvine, California, United States Ninyo & Moore Full time

    Job Title: IT Support SpecialistJob Summary: Ninyo & Moore is seeking an IT Support Specialist to provide Level 1 & 2 help desk support to users throughout the company. The successful candidate will work along with the entire IT team on various department projects, including support for desktop PCs and laptops, troubleshooting and repair of hardware and...

  • Technical TV Support Specialist

    3 weeks ago

    Irvine, California, United States BOE Technology Group Co., Ltd. Full time

    At BOE Technology Group Co., Ltd., we are seeking a skilled Technical TV Support Specialist to join our team. As a key member of our support team, you will be responsible for providing expert technical assistance to our customers regarding TV products.Key Responsibilities:1. Provide timely and effective technical support to customers via phone, email, or...

  • Ventilation Technical Support Specialist

    3 weeks ago

    Irvine, California, United States Nihon Kohden Full time

    Job DescriptionThe Ventilator Support Specialist role is responsible for providing technical support to customers in support of the NKV Series Ventilator Products. The specialist will interact directly with the customer and provide support for information and/or service status requests, answer part-related inquiries, provide advanced ventilation technical...

  • Administrative Support Specialist

    4 weeks ago

    Irvine, California, United States JobsRUs Full time

    Job SummaryWe are seeking a highly skilled Administrative Assistant Specialist to join our team at JobsRUs.com. in Irvine, CA. As a key member of our support staff, you will be responsible for providing administrative support to our clients and ensuring the smooth operation of our office.Key ResponsibilitiesProvide administrative support to clients,...

  • Technical Support Specialist

    3 weeks ago

    Irvine, California, United States Futran Tech Solutions Pvt. Ltd. Full time

    Job Title: Desktop SupportJob Type: ContractLocation: RemoteJob Description:We are seeking a skilled Desktop Support Specialist to join our team at Futran Tech Solutions Pvt. Ltd. The ideal candidate will have experience supporting IT equipment in a large corporate environment and be proficient in troubleshooting hardware and software issues for Windows and...