Customer Support Specialist
3 days ago
As a Customer Support Engineer at Hanwha Q CELLS America, you will play a crucial role in delivering exceptional customer service and technical support to our customers. This position is responsible for providing timely and professional assistance to customers, resolving technical issues, and ensuring customer satisfaction.
The successful candidate will be a key contributor to our customer service team, working closely with cross-functional teams to provide solutions to customers. This position reports to the Head of Residential Engineering or another management personnel designated by the President of the Company.
This position is based in the SF Bay Area or Irvine, CA, and working hours are Monday through Friday, from 8:00am to 5:00pm or 9:00am to 6:00pm local time. Remote schedule may be considered. Overtime and weekend working hours will be required as needed. This position is expected to travel up to 20% for field troubleshooting or customer support.
Responsibilities- Answer inbound calls, tickets, and emails from customers in a prompt and professional manner.
- Document all information electronically into a ticket management software tool.
- Troubleshoot customer questions regarding the Qcells line of inverters, battery storage, smart modules, and other residential solar products.
- Take ownership of customer satisfaction topics and generate results in a timely manner.
- Conduct on-line troubleshooting as needed, either independently or in collaboration with service vendors, and including inverters, batteries, and smart PV modules.
- Note customer call trends and help develop & document solutions.
- Identify technical barriers and escalate to management, as well as engineering teams in products, technologies, and applications.
- Identify customer relationship and business barriers and escalate to management, as well as other organizations, including sales, marketing, and legal.
- Associate Degree, Technical Degree, or Equivalent professional training.
- Demonstrated problem-solving skills and successful customer support track record in a fast-paced, high-pressure tech industry.
- Experience working with cross-functional teams and individuals of diverse backgrounds.
- Strong professional integrity and sense of ownership.
- Self-motivated, requires minimum supervision, with a proven track record of reliability and a strong work ethic.
- Take assignments with a sense of urgency; deliver solutions and results in a timely manner.
- Excellent communication skills with customers, management, and internal teams.
- Professional English-language proficiency.
- Good business acumen; strong understanding of technical issues, customer service, and business relationships.
- Flexible team-player with a strong attention-to-detail, pro-active sense of initiative, and responsible working attitude.
- Must be authorized to work in the US.
- Experience with SalesForce Service a plus.
- Experience within Residential Solar Industry a plus.
- Experience with Module Level Power Electronics and Power Line Communications a plus.
-
Customer Support Specialist
3 weeks ago
Irvine, California, United States Ultimate Staffing Services Full timeCustomer Support Specialist OpportunityUltimate Staffing Services is seeking a skilled Customer Support Specialist to join our team in Irvine, CA. This is a seasonal position that may extend beyond the initial period, depending on business needs.Key Responsibilities:Deliver exceptional customer service experiences through personalized interactionsManage...
-
Customer Support Specialist
2 weeks ago
Irvine, California, United States Ecotrak Facility Management Software Full timeAbout Ecotrak Facility Management SoftwareWe empower our customers with useful data to make actionable business decisions.Job OverviewAs a Customer Support Specialist, you will support clients of various scale and function on our SaaS product. You will work in tandem with the Operations team to provide the best support and solutions for our clients'...
-
Customer Technical Support Specialist
18 hours ago
Irvine, California, United States ATEN Technology, Inc. Full timeJob DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at ATEN Technology, Inc. The ideal candidate will have a strong technical background and excellent communication skills to provide top-notch support to our customers.Key Responsibilities:Provide technical assistance to customers via phone, email, and online...
-
Customer Support Specialist
3 days ago
Irvine, California, United States Ecotrak Facility Management Software Full timeAbout Ecotrak:Ecotrak is a leading facility management software company that connects clients' finance, operations, and facility needs into one central software application.We empower our clients with valuable data to make informed business decisions.Job Overview:As a Customer Support Specialist, you will provide technical support and training to clients of...
-
IT Support Specialist
2 weeks ago
Irvine, California, United States Solugenix Corporation Full timeJob Title: IT Tech Support SpecialistWe are seeking a highly skilled IT Tech Support Specialist to join our team at Solugenix Corporation. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients and ensuring the smooth operation of their IT systems.Job Summary:The IT Tech Support Specialist will...
-
Customer Support Specialist
2 weeks ago
Irvine, California, United States ATEN Technology, Inc. Full timeJob Title: Customer Technical Support TechnicianWe are seeking a highly skilled and customer-focused Customer Technical Support Technician to join our team at ATEN Technology, Inc.Job Summary:The Customer Technical Support Technician will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved...
-
Customer Support Specialist
5 days ago
Irvine, California, United States ATEN Technology Full timeAbout ATEN TechnologyATEN Technology is a leading provider of connectivity and management solutions for accessing and sharing technologies. With a strong commitment to innovation and customer satisfaction, we strive to deliver exceptional products and services that meet the evolving needs of our customers.Job SummaryWe are seeking a highly skilled and...
-
Customer Support Specialist
4 days ago
Irvine, California, United States KellyConnect Full timeJob OpportunityWe are seeking a highly skilled Customer Support Analyst to join our team at KellyConnect. As a key member of our commercial organization, you will play a critical role in driving growth and delivering exceptional customer experiences.Key Responsibilities:Act as the liaison between Customer Support and the Commercial organization to ensure...
-
Customer Support Specialist
3 weeks ago
Irvine, California, United States Insight Global Full timeJob DescriptionInsight Global is seeking an analytical customer support professional to work for a large life sciences company in Irvine, CA. This role will involve delivering customer support to the field post-sale, focusing on order management, database maintenance, and ensuring accuracy for capital equipment hardware. The ideal candidate will utilize SAP...
-
Customer Support Specialist
4 days ago
Irvine, California, United States KellyConnect Full timeJob OpportunityWe are seeking a highly skilled Customer Support Analyst to join our team at KellyConnect. As a key member of our commercial organization, you will play a critical role in driving growth and delivering exceptional customer experiences.Key ResponsibilitiesAct as the liaison between Customer Support and the Commercial organization, ensuring...
-
Customer Service Agent
2 weeks ago
Irvine, California, United States Customer Service Representative Outsourcing Company Full timeJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve...
-
Customer Support Specialist
4 days ago
Irvine, California, United States Insight Global Full timeJob Title: Customer Support AnalystInsight Global is seeking an analytical customer support professional to work with a leading life sciences company in Irvine, CA. This role involves delivering customer support to the field post-sale, focusing on order management, database maintenance, and ensuring accuracy for capital equipment hardware. The ideal...
-
Customer Support Specialist
5 hours ago
Irvine, California, United States ATEN Technology Full timeJob SummaryAs a Customer Technical Support Technician at ATEN Technology, you will be responsible for providing exceptional technical support to our customers. This role requires strong technical knowledge of computers, servers, and networking, as well as excellent communication and problem-solving skills.ResponsibilitiesProvide technical support to...
-
Customer Support Specialist
5 days ago
Irvine, California, United States Insight Global Full timeJob DescriptionInsight Global is seeking an analytical customer support professional to work for a large life sciences company in Irvine, CA. This role will involve working a hybrid schedule, with on-site work 2-3 days per week.Key ResponsibilitiesDeliver customer support post-sale, focusing on order management, database maintenance, and ensuring accuracy...
-
Customer Support Specialist
2 months ago
Irvine, California, United States Insight Global Full timePosition OverviewA prominent organization is in search of a Customer Service Representative to enhance their customer support team.Key ResponsibilitiesDeliver exceptional customer service by engaging with franchisees and owners.Ensure successful software deployments and rollouts through proactive communication.Conduct pre-rollout calls to confirm that...
-
Community Support Specialist
3 weeks ago
Irvine, California, United States The Management Trust Full timeJob Title: Community Support SpecialistWe are seeking a highly organized and detail-oriented Community Support Specialist to join our team at The Management Trust. As a key member of our community management team, you will provide exceptional customer service and administrative support to our clients and communities.Job Summary:The Community Support...
-
Community Support Specialist
3 weeks ago
Irvine, California, United States The Management Trust Full timeJob Title: Community Support SpecialistWe are seeking a highly organized and detail-oriented Community Support Specialist to join our team at The Management Trust. As a key member of our community association management team, you will provide exceptional customer service and administrative support to our internal and external clients.Job Summary:The...
-
Technical Support Specialist
2 weeks ago
Irvine, California, United States Apex Systems Full timeTechnical Support Specialist OpportunityWe are seeking a highly skilled Technical Support Specialist to join our team at Apex Systems. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients, troubleshooting and resolving technical issues, and maintaining a high level of customer...
-
Administrative Support Specialist
19 hours ago
Irvine, California, United States MSCCN Full timeAdministrative Support SpecialistWe are seeking an experienced Administrative Support Specialist to provide administrative support to our sales team in Irvine, California. The role primarily focuses on providing administrative support, including answering inbound calls, scheduling appointments, and maintaining customer records. The successful candidate will...
-
Customer Service Specialist
3 weeks ago
Irvine, California, United States Thélios Full timeCustomer Service SpecialistThélios is seeking a highly skilled and customer-focused Customer Service Specialist to join our team in Irvine, California. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our customers through various channels, including phone, email, and online...