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Customer Support Specialist

4 weeks ago

Irvine, California, United States Insight Global Full time
Job Title: Customer Support Analyst

Insight Global is seeking an analytical customer support professional to work with a leading life sciences company in Irvine, CA. This role involves delivering customer support to the field post-sale, focusing on order management, database maintenance, and ensuring accuracy for capital equipment hardware. The ideal candidate will have experience with SAP and JDE systems and a strong analytical background.

Key Responsibilities:
  • Provide customer support to the field post-sale
  • Manage orders and ensure accuracy for capital equipment hardware
  • Maintain databases and ensure data integrity
  • Utilize SAP and JDE systems to drive impactful processes
Requirements:
  • 4-6+ years of customer service experience or sales support
  • Knowledge or exposure to JDE, SAP, or similar systems
  • Ability to work on-site in Irvine
  • Bachelor's Degree with a strong analytical background

Insight Global is committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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