Customer Technical Support Specialist
14 hours ago
We are seeking a highly skilled Technical Support Specialist to join our team at ATEN Technology, Inc. The ideal candidate will have a strong technical background and excellent communication skills to provide top-notch support to our customers.
Key Responsibilities:
- Provide technical assistance to customers via phone, email, and online platforms.
- Troubleshoot and resolve technical issues with ATEN products and services.
- Collaborate with the development team to identify and resolve persistent issues.
- Stay up-to-date on product knowledge and company policies.
- Develop efficient methods for handling issues with larger revenue customers.
- Work on special projects to offer customized support for new products or products at end-of-life.
Requirements:
- General knowledge of ATEN products and services.
- Strong technical knowledge of computers and servers.
- Excellent oral and written communication skills.
- Strong technical support skills.
- Fluent in English.
Benefits:
- 401(k) Retirement Plan
- 401(k) Matching Contribution
- Dental Insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- 12 Paid Holidays
Compensation: $18/hr - $22/hr - DOE
Work Location: In person - 100% onsite
Job Type: Full-time
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