IT Support Specialist

3 days ago


Irvine, California, United States Solugenix Corporation Full time
Job Title: IT Tech Support Specialist

We are seeking a highly skilled IT Tech Support Specialist to join our team at Solugenix Corporation. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients and ensuring the smooth operation of their IT systems.

Job Summary:

The IT Tech Support Specialist will be responsible for troubleshooting and resolving technical issues related to hardware, software, and network connectivity. You will work closely with our clients to understand their technical needs and provide personalized support to ensure their IT systems are running efficiently.

Key Responsibilities:
  • Provide technical support to clients via phone, email, and remote desktop
  • Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
  • Install, configure, and maintain hardware and software systems
  • Deploy and configure Windows 10/11 operating systems
  • Configure network connectivity and troubleshoot network issues
  • Provide excellent customer service and end-user support
  • Collaborate with the technical team to resolve complex technical issues
Requirements:

To be successful in this role, you will need:

  • 5+ years of related work experience
  • Highly self-motivated and able to work in a team atmosphere
  • Experience with imaging tools (SCCM, MDT, or Ghost)
  • Knowledge of data backup and recovery tools
  • Ability to work with Windows 10/11 operating systems
  • Excellent communication and customer service skills
What We Offer:

We offer a competitive hourly rate of $28-$30 per hour, depending on experience and location. Our clients are leading manufacturers of equipment, and this is a 6-9 month contract to possible hire opportunity.

Solugenix Corporation is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world.



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