Patient Registration Specialist I
2 weeks ago
Work Shift: Day Shift
Time Type: Full time
Department: Access Primary Care Clinic
Overview: As the initial point of contact for Arkansas Children's, this role is pivotal in ensuring a welcoming environment. The representative is responsible for fundamental tasks related to scheduling and patient registration for outpatient services, which includes gathering complete and precise demographic and insurance details.
Key Responsibilities:
- Manage patient appointment scheduling and ensure necessary referrals are secured.
- Achieve or surpass expected productivity and accuracy benchmarks.
- Welcome and engage patients, families, and visitors to create a positive first impression.
- Conduct registration and discharge processes, including co-payment collection, MyChart activation, and insurance verification.
- Facilitate discharge scheduling and ensure follow-up appointments and tests are arranged.
- Demonstrate the ability to register in multiple Centers as needed.
- Collaborate with clinical teams to enhance patient communication, clinic operations, and ongoing care.
- Actively participate in initiatives aimed at improving the patient experience, including promoting patient satisfaction surveys.
Additional Information:
Arkansas Children's is the sole hospital system in the state focused exclusively on pediatric care, allowing us to uniquely influence the landscape of children's health services in Arkansas. Our organization is guided by four core values—safety, teamwork, compassion, and excellence—which shape every decision we make.
We have received Magnet Status from the American Nurses Credentialing Center (ANCC) for nursing excellence and patient outcomes, and we are nationally recognized by U.S. News & World Report for various specialties including Cancer, Cardiology & Heart Surgery, and more.
For over a century, Arkansas Children's has addressed the specific needs of children, providing a comprehensive range of services that includes hospitals, a pediatric research institute, and community outreach, all committed to improving children's health today and in the future.
Our Little Rock campus features a 336-bed facility, the state's only pediatric Level 1 Trauma Center, and a nationally recognized transport service, while Arkansas Children's Northwest offers inpatient and emergency care, clinic rooms, and diagnostic services for children in that region.
Arkansas Children's is dedicated to equal employment opportunities for all individuals, ensuring a workplace free from discrimination based on various protected categories.
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