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Patient Access Specialist III
2 months ago
Position Overview:
The Access Coordinator III serves as a vital resource for patients, addressing all inquiries related to scheduling and billing. This role is essential in ensuring comprehensive patient data collection, accurate billing processes, and efficient payment collection for services provided.
Key Responsibilities:
- Engage with patients and the public in a courteous and professional manner.
- Exhibit strong communication skills, providing precise and complete information while maintaining confidentiality.
- Foster positive relationships with colleagues, management, and other departments.
- Resolve conflicts professionally, utilizing effective listening and negotiation skills.
- Utilize communication tools effectively and maintain accurate records as required.
- Implement service recovery strategies and adhere to patient-centered care principles.
- Assist both internal and external stakeholders with exemplary customer service.
- Manage scheduling tasks, including appointments and notifications for patients.
- Conduct pre-registration activities and ensure accurate patient information is maintained.
- Handle walk-ins, create new patient records, and access systems for necessary orders.
- Maintain inventory, order supplies, and ensure equipment is clean and functional.
- Oversee the cleanliness and organization of the waiting area, ensuring it is stocked with educational materials.
- Facilitate the completion of necessary documentation, including ABN forms and appointment scheduling.
- Verify insurance details and explain benefits to patients, while managing referrals and authorizations.
- Maintain daily and monthly statistics, ensuring accurate record-keeping of medical records issues.
- Process payments and issue receipts, managing financial transactions responsibly.
- Participate in training sessions and staff meetings, contributing to the orientation of new employees.
- Complete ongoing education requirements and maintain job skill competencies.
Qualifications:
- High School diploma or GED with a minimum of three years of experience in registration, billing, or scheduling within a healthcare setting.
Additional Information:
This position requires proof of legal authorization to work in the United States upon employment commencement. All application details are subject to public disclosure under applicable laws.
UAMS is committed to fostering a diverse and inclusive environment.
