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Patient Access Coordinator I
2 months ago
Work Shift: Day Shift
Time Type: Full time
Department: Access Primary Care Clinic
Overview: As the initial point of contact for Arkansas Children's, this role is pivotal in creating a welcoming environment. The representative is tasked with essential functions related to scheduling and registration for outpatient services, ensuring the collection of complete and precise demographic and insurance details.
Key Responsibilities:
1. Schedule patient appointments and ensure that necessary referrals are secured.
2. Strive to meet or surpass productivity and accuracy benchmarks.
3. Welcome and engage patients, families, and visitors to foster a positive initial experience.
4. Conduct registration and discharge processes, including co-payment collection, MyChart activation, and insurance verification.
5. Manage discharge scheduling and confirm follow-up appointments and tests.
6. Demonstrate the ability to register patients in multiple centers as needed.
7. Collaborate with clinical teams to enhance patient communication, clinic operations, and ongoing care.
8. Participate in initiatives aimed at improving the patient experience, including promoting patient satisfaction surveys.
Additional Information:
Arkansas Children's is the sole hospital system in the state dedicated to pediatric care, allowing us to uniquely influence the landscape of children's health services in Arkansas. Our organization is guided by four core values—safety, teamwork, compassion, and excellence—which shape every action we take.
Arkansas Children's Hospital has achieved Magnet Status from the American Nurses Credentialing Center (ANCC) for nursing excellence and patient outcomes. We are also nationally recognized by U.S. News & World Report for various specialties, including Cancer, Cardiology & Heart Surgery, and more.
For over a century, Arkansas Children's has addressed the distinct needs of children, offering a comprehensive range of services that include two hospitals, a pediatric research institute, clinics, and outreach programs, all committed to improving children's health today and in the future.
Arkansas Children's Little Rock campus features a 336-bed hospital with the state's only pediatric Level 1 Trauma Center, burn center, and Level 4 neonatal intensive care unit, along with a nationally recognized transport service. Our Northwest campus provides inpatient and emergency care, clinic facilities, and diagnostic services for children in that region.
Arkansas Children's is an equal opportunity employer, committed to diversity and inclusion in the workplace.
