Customer Experience Specialist

6 days ago


Idaho Falls, Idaho, United States D&L Cleaners Full time

Main Responsibilities of a Customer Service Representative

    •Serves customers by providing all necessary service and product information.

    •Resolves service and product problems.

    •Ensures customer satisfaction and a pleasant user experience.


Customer Service Representative Job Description

    At D&L Cleaners, we are seeking a highly skilled and experienced customer service representative to join our team. As the first point of contact for our customers, this role is crucial in building trust and delivering exceptional service.

    The ideal candidate will possess excellent organizational and communication skills, with the ability to analyze customer needs and provide tailored solutions. They will be responsible for recommending services and products to management, processing customer adjustments, and maintaining accurate financial records.

    Key Responsibilities:

    •Answers service and product questions to attract potential customers.

    •Recommends other services and products based on known information.

    •Records account information to open customer accounts.

    •Updates account information.

    •Maintains customer records.

    •Resolves service and product problems.

    •Clarifies customers' complaints.

    •Determines the cause of the problem.

    •Provides adequate solutions to problems according to policy.


Customer Service Representative Job Requirements

    •Multitasking

    •Analyzing information

    •Resolving conflict

    •Phone skills

    •Listening

    •Documentation skills

    •Market knowledge

    •Problem-solving

    •Quality focus

    •Communication skills

    •Product knowledge

    •Customer service



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