Spanish-Speaking Customer Support Specialist

1 week ago


Idaho Falls, Idaho, United States Mom's Meals, a PurFoods Company Full time
Position Overview

Mom's Meals, a prominent provider of home-delivered meals within the healthcare sector, is seeking a dedicated Bilingual Customer Service Representative to cater to our Spanish-speaking clientele. This role is essential in delivering outstanding customer support while effectively managing meal orders. If you are enthusiastic about assisting others and are looking for a remote position, this opportunity may align with your career goals.

Key Responsibilities:

  • Manage both incoming and outgoing customer service communications in Spanish
  • Deliver exceptional service and resolve customer inquiries
  • Accurately enter order information into the client management system
  • Document all client interactions thoroughly
  • Ensure timely processing of all client orders
  • Collaborate with case managers as necessary

Essential Qualifications:

  • Proficiency in both English and Spanish
  • Prior experience in customer service roles
  • Proficient in Microsoft Office applications
  • Strong communication abilities
  • Capability to efficiently address and resolve customer concerns

Desirable Qualifications:

  • Experience working in a call center setting
  • Familiarity with customer relationship management (CRM) software
  • Understanding of HIPAA compliance standards

Work Environment Considerations:

  • Repetitive hand movements may be required
  • This role involves sedentary work
  • Visual acuity is necessary for this position

About Mom's Meals:

For over 25 years, Mom's Meals has been committed to providing nutritious meal options to individuals. Our mission is to support seniors and patients in managing their dietary requirements. If you are interested in being part of a compassionate team that positively impacts the lives of others, consider exploring opportunities with Mom's Meals.

Diversity Commitment:

Mom's Meals is an equal opportunity employer that values diversity and welcomes applicants from all backgrounds.



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