Current jobs related to Customer Support Specialist - Idaho Falls, Idaho - Frontier Credit Union

  • IT Support Specialist

    1 week ago

    Idaho Falls, Idaho, United States City of Idaho Falls, ID Full time

    Job SummaryThe City of Idaho Falls is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for performing a variety of working level, complex technical duties related to the day-to-day installation and maintenance of City Information Technology systems and operations.Key ResponsibilitiesProvide...

  • IT Support Specialist

    1 week ago

    Idaho Falls, Idaho, United States City of Idaho Falls, ID Full time

    Job Summary:The City of Idaho Falls is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for performing a variety of working level, complex technical duties related to the day-to-day installation and maintenance of City Information Technology systems and operations.Key...

  • IT Support Specialist

    2 weeks ago

    Idaho Falls, Idaho, United States City of Idaho Falls, ID Full time

    Job Summary:The City of Idaho Falls is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for performing a variety of working level, complex technical duties related to the day-to-day installation and maintenance of City Information Technology systems and operations.Key...

  • Support Specialist

    2 weeks ago

    Idaho Falls, Idaho, United States INTRINSIC HOLDINGS CORP Full time

    Job SummaryWe are seeking a dedicated and compassionate Support Specialist to join our team at Inspire Human Services. As a Support Specialist, you will play a vital role in supporting individuals with developmental disabilities and autism in achieving their personal goals and living fulfilling lives.Key ResponsibilitiesAssist individuals with daily living...

  • Educational Support Specialist

    2 months ago

    Idaho Falls, Idaho, United States Bonneville Joint School District No. 93 Full time

    Position OverviewThe Educational Support Specialist plays a crucial role in assisting educators and enhancing the learning environment for students. This position requires a commitment to fostering educational success and supporting diverse learning needs.QualificationsAll candidates must possess:A high school diploma or equivalent.Completion of 32 college...

  • Behavioral Health Support Specialist

    2 weeks ago

    Idaho Falls, Idaho, United States Stewards of Recovery Full time

    Job OverviewStewards of Recovery, LLC is seeking a dedicated Behavioral Health Support Specialist to join our team. As a Recovery Monitor, you will play a vital role in supporting our clients' success and well-being.Key Responsibilities:* Provide direct support to programs, personnel, and clients as required by assigned program* Offer non-professional...

  • Radiologic Technologist Position

    2 weeks ago

    Idaho Falls, Idaho, United States HealthCare Support Full time

    Radiologic Technologist Job DescriptionWe are seeking a skilled Radiologic Technologist to join our team at HealthCare Support for a 13-week contract in Idaho Falls, Idaho.Benefits of Working with HealthCare SupportImmediate enrollment in health insuranceDental insuranceLife insuranceEmployee Assistance Program (EAP)Access to open investment...

  • Radiology Technologist

    2 weeks ago

    Idaho Falls, Idaho, United States Healthcare Support Full time

    About the JobHealthcare Support is seeking a skilled Radiology Technologist to join their team for a 13-week contract in Idaho Falls, Idaho.Job RequirementsAppropriate licensure within the stateBLS Certification from the American Heart Association (AHA)1+ year of applicable experienceBenefitsImmediate enrollment in Health InsuranceDental InsuranceLife...

  • IT Support Specialist

    4 weeks ago

    Idaho Falls, Idaho, United States City of Idaho Falls, ID Full time

    Job SummaryWe are seeking a highly skilled IT Technician I to join our team at the City of Idaho Falls. As an IT Technician I, you will be responsible for performing a variety of technical duties related to the installation and maintenance of City Information Technology systems and operations.Key ResponsibilitiesProvide exceptional IT customer service to...

  • IT Support Specialist

    1 month ago

    Idaho Falls, Idaho, United States City of Idaho Falls, ID Full time

    Job Title: IT Technician IJoin the City of Idaho Falls team as an IT Technician I and play a critical role in maintaining the city's information technology systems and operations.Job SummaryThe IT Technician I will perform a variety of technical duties related to the installation and maintenance of City Information Technology systems and operations. This...

  • Certified Family Support Specialist

    2 weeks ago

    Idaho Falls, Idaho, United States Tueller Counseling Full time

    About Tueller CounselingWe are a dedicated team of professionals committed to providing guidance, support, and skills training to individuals and families in need. Our mission is to empower caregivers and families to overcome struggles, increase independence, and build positive relationships.Job SummaryWe are seeking a Certified Family Support Specialist to...

  • Radiology Technologist Position

    2 weeks ago

    Idaho Falls, Idaho, United States HealthCare Support Full time

    Radiology Technologist Job DescriptionHealthCare Support is seeking a skilled Radiology Technologist to join their team for a travel assignment in Idaho Falls, Idaho.Job Type: TravelShift: 12 hoursHours per Week: 36Duration: 13 weeksAs a Radiology Technologist with HealthCare Support, you will have access to a range of benefits, including:Immediate...

  • Office Support Specialist

    2 weeks ago

    Idaho Falls, Idaho, United States Nelson & Townsend CPAS Full time

    Job OverviewNelson & Townsend, CPA's is seeking a highly skilled and organized Secretary to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service, managing office operations, and supporting our team members.Key ResponsibilitiesGreet clients and visitors, providing a warm and welcoming atmosphereAnswer...

  • Medical Support Specialist

    2 weeks ago

    Idaho Falls, Idaho, United States MOUNTAIN VIEW HOSPITAL LLC Full time

    Job Summary:MOUNTAIN VIEW HOSPITAL LLC is seeking a skilled Medical Assistant to provide high-quality patient care and support in a fast-paced healthcare environment.Key Responsibilities:Assist healthcare providers with patient care, medical record documentation, and treatment plans.Provide excellent customer service to patients, doctors, and medical...

  • Benefit Self Reliance Specialist

    3 weeks ago

    Idaho Falls, Idaho, United States Idaho Division of Human Resources Full time

    Job Title: Benefit Self Reliance SpecialistWe are seeking a highly skilled and dedicated Benefit Self Reliance Specialist to join our team at the Idaho Division of Human Resources. As a key member of our team, you will play a vital role in strengthening the health, safety, and independence of Idahoans.Job Summary:The Benefit Self Reliance Specialist will be...

  • Kitchen Remodeling Specialist

    2 weeks ago

    Idaho Falls, Idaho, United States Kitchen Tune-Up Full time

    Kitchen Remodeling SpecialistWe are seeking a skilled Kitchen Remodeling Specialist to join our team at Kitchen Tune-Up. As a key member of our team, you will be responsible for installing cabinets, countertops, and other kitchen features to create beautiful and functional spaces for our clients.Responsibilities: Install cabinets, drawers, and countertops...

  • Business Tax Specialist

    2 weeks ago

    Idaho Falls, Idaho, United States Intuit Full time

    Unlock Your Potential as a Business Tax SpecialistAt Intuit, we're on a mission to empower individuals and businesses to achieve financial prosperity. As a Business Tax Specialist, you'll play a critical role in helping our customers navigate the complexities of business tax preparation.Key Responsibilities:Manage complex business tax returns for...

  • Loan Documentation Specialist

    1 week ago

    Idaho Falls, Idaho, United States Bank Of Idaho Full time

    Job Title: Loan Documentation SpecialistAt Bank of Idaho, we are seeking a highly skilled Loan Documentation Specialist to join our Loan Operations Team. This role is responsible for processing loan applications in compliance with bank policies, meeting investor guidelines, and demonstrating lending strategies.Key Responsibilities:Produce multiple loan...

  • Cabinet Installation Specialist

    2 weeks ago

    Idaho Falls, Idaho, United States Kitchen Tune-Up Idaho Falls Region & Twin Falls, ID Full time

    Job DescriptionWe are seeking a skilled Cabinet Installation Specialist to join our team at Kitchen Tune-Up Idaho Falls Region & Twin Falls, ID. As a Cabinet Installation Specialist, you will be responsible for installing and refacing cabinets, as well as completing other kitchen remodeling projects.ResponsibilitiesInstall and refacing cabinets to meet...

  • Electrical Systems Specialist

    1 week ago

    Idaho Falls, Idaho, United States Rain For Rent Full time

    Electrical Systems SpecialistAt Rain for Rent, we're looking for an experienced Electrical Systems Specialist to join our team. As an Electrical Systems Specialist, you will be responsible for planning, installing, and repairing wiring, electrical fixtures, apparatus, and control equipment. You will also support our Operations Manager by performing new...

Customer Support Specialist

2 months ago

Idaho Falls, Idaho, United States Frontier Credit Union Full time
Job Overview

Position Summary:

The role involves managing all incoming communications for the credit union, ensuring a welcoming demeanor and acting as a knowledgeable point of contact during each interaction. This position provides comprehensive assistance to callers, including insights into our offerings, technical support, and processing of financial transactions as needed. It also creates opportunities to promote additional products and services tailored to member requirements. The aim is to achieve resolution in a single call or, when necessary, direct calls to specialized experts. Additionally, this role encompasses service through Live Chat and other communication channels.

Key Responsibilities:

  • Timely engagement with incoming calls, chats, and video inquiries.
  • Recognizes and addresses member needs with an expert understanding of the credit union's offerings, promotions, operational practices, and team resources.
  • Proactively and professionally promotes advantageous products and services to support the financial well-being of our members.
  • Accurately processes financial transactions as requested by members.
  • Investigates and resolves discrepancies and account issues, collaborating with other departments to gather information and rectify transactions.
  • Communicates concerns related to credit union operations and member accounts to relevant departments as they arise.
  • Consistently contributes positively to achieve personal, team, and organizational objectives.
  • Delivers exceptional service to both internal and external members.
  • Understands and adheres to all Credit Union Policies and Procedures, as well as State and Federal regulations, including compliance with the Bank Secrecy Act (BSA).
  • Assists colleagues with related tasks as necessary.
  • Completes other assigned responsibilities in line with the position.

Qualifications:

  • High school diploma or equivalent.
  • Minimum of six months experience in customer service; experience in a call center or financial setting is highly desirable.
  • Proven ability to promote products and services based on member needs.
  • Familiarity with Credit Union products and services; strong verbal and written communication skills; proficient with PCs and standard software.
  • Personable and approachable with excellent interpersonal and public relations skills; communicates with courtesy and professionalism in person and over the phone.
  • Exhibits sound judgment and creative problem-solving abilities; capable of explaining the rationale and process for resolutions.
  • Proficient typing skills are required.
  • Ability to work independently with minimal supervision and collaboratively as part of a team.
  • Ability to comprehend and execute various written instructions and follow verbal directions.
  • Effectively manages interactions with diverse personalities and cultures, demonstrating the highest levels of member service.
  • Upholds the highest professional and ethical standards, ensuring fair treatment of all individuals.
  • Demonstrates accuracy, efficiency, and quality in work, effectively managing multiple tasks and shifting priorities.
  • Maintains regular attendance and punctuality; available to work as needed based on business requirements.
  • Bilingual (English/Spanish) is preferred.

Physical Requirements:

This role requires the ability to hear and speak through a telephone (reasonable accommodations may apply). The position primarily involves sedentary work with limited physical exertion, including operating standard office equipment such as computers, keyboards, telephones, copiers, and calculators. The ability to work on a computer for extended periods is necessary.