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Spanish-Speaking Customer Support Specialist

2 months ago

Idaho Falls, Idaho, United States Mom's Meals, a PurFoods Company Full time
Job Overview

Mom's Meals, a PurFoods Company, is a prominent provider of home-delivered meals tailored for the healthcare sector, with a strong emphasis on serving Spanish-speaking clients. The Bilingual Customer Service Representative position is crucial for delivering outstanding customer support while accurately processing meal orders. If you have a genuine desire to assist others and are interested in a remote role, this opportunity may align with your career goals.

Key Responsibilities:

  • Manage both incoming and outgoing customer service communications in Spanish
  • Deliver exceptional service and respond to customer inquiries
  • Accurately enter order information into the client management system
  • Document all client interactions comprehensively
  • Ensure timely processing of all client orders
  • Coordinate with case managers as necessary

Essential Qualifications:

  • Proficiency in both English and Spanish
  • Prior experience in customer service roles
  • Proficient in Microsoft Office applications
  • Strong communication abilities
  • Capable of efficiently resolving customer concerns

Desirable Qualifications:

  • Experience in a call center setting
  • Familiarity with customer relationship management (CRM) software
  • Understanding of HIPAA compliance

Work Environment:

  • Repetitive hand movements
  • Primarily sedentary tasks
  • Visual clarity required

About Mom's Meals:

For over 25 years, Mom's Meals has been dedicated to providing nutritious meal options to individuals. Our mission is to support seniors and patients in managing their dietary requirements. If you are eager to join a compassionate team and contribute positively to the lives of others, consider the opportunities at Mom's Meals.

Diversity Commitment:

Mom's Meals is committed to fostering diversity and is an equal opportunity employer. We encourage applicants from all backgrounds to apply.