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Customer Service Representative

2 months ago

Idaho Falls, Idaho, United States Volm Companies Full time
Job Description

Job Title: Customer Order Specialist

Reports to: Director of Customer Experience

Job Purpose:

This position provides exceptional customer service by processing customer orders and ensuring they are processed timely and correctly. The Customer Order Specialist will be responsible for receiving and processing customer orders, tracking and resolving customer complaints, and interacting with sales and customer contacts to provide product support.

Duties and Responsibilities:

  • Receive and process customer orders in a timely and accurate manner.
  • Track and resolve customer complaints and issues with orders.
  • Interact with sales and customer contacts to provide product support and answer customer inquiries.
  • Ensure all required order processing information is complete on new and/or existing items.
  • Follow up on quotes, graphic/prepress approvals, incomplete orders, and item specifications.
  • Prepare weekly customer inventory and job status reports.
  • Understand customer needs and clearly communicate them to the appropriate departments.
  • Perform other duties as assigned.

Qualifications:

  • High School Graduate with some College (or related experience).
  • Ability to multitask and work on various projects simultaneously.
  • Proficient with Microsoft Office (Excel, Word, Outlook).
  • Ability to work with others as part of a team as well as individually with minimal supervision.
  • Excellent listening and communicating skills.
  • Proven attention to detail.
  • Excellent organizational skills.
  • Ability to view and handle stress and stressful situations.
  • Experience working in a manufacturing environment preferred.
  • Proven customer service experience.
  • Self-directed/self-motivated.

Working Conditions:

  • Office atmosphere conditions.
  • Periodically spends time in the production environment.

Physical Requirements:

  • Prolonged periods of sitting at a desk and repetitive motion working at a computer.
  • Frequent walking, talking, and hearing. Occasional standing, reaching, and bending.

PPE Requirements:

  • Safety glasses, safety-toed shoes, and hearing protection when working on the production floor.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.