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Spanish-Speaking Customer Support Specialist

2 months ago

Idaho Falls, Idaho, United States Mom's Meals, a PurFoods Company Full time
Job Overview

Mom's Meals, a PurFoods Company, is a prominent provider of home-delivered meal solutions within the healthcare sector, dedicated to catering to Spanish-speaking clientele. The Bilingual Customer Service Representative position is crucial for delivering outstanding customer support while accurately managing meal orders. If you are enthusiastic about assisting others and are interested in a remote role, this opportunity may be an excellent fit for you.

Key Responsibilities:

  • Manage both incoming and outgoing customer service communications in Spanish
  • Deliver exceptional customer service and respond to inquiries
  • Accurately enter order information into the client management system
  • Document all client interactions comprehensively
  • Ensure timely processing of all client orders
  • Collaborate with case managers as necessary

Essential Qualifications:

  • Proficiency in both English and Spanish
  • Prior experience in customer service roles
  • Proficient in Microsoft Office applications
  • Strong communication abilities
  • Capability to resolve customer concerns effectively

Desirable Qualifications:

  • Experience working in a call center setting
  • Familiarity with customer relationship management (CRM) systems
  • Understanding of HIPAA compliance

Physical Demands:

  • Repetitive hand movements
  • Sedentary work environment
  • Visual clarity required

About Mom's Meals:

For over 25 years, Mom's Meals has been committed to providing nutritious meal options to individuals. Our mission is to support seniors and patients in managing their dietary requirements. If you are eager to be part of a compassionate team and contribute positively to the lives of others, Mom's Meals is the ideal workplace for you.

Diversity Statement:

Mom's Meals is an equal opportunity employer that values diversity. We encourage applications from individuals of all backgrounds.