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Executive Director of Operations

2 months ago

New York, New York, United States Plus One Health Management Inc Full time

**Job Summary:**

We are seeking a highly skilled and experienced Executive Director of Operations to join our team at Plus One Health Management Inc. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our fitness center, ensuring that our members receive exceptional service and that our business runs smoothly.

**Key Responsibilities:**

  • Manage and direct all operations, staffing, revenue, and expense goals for the site.
  • Act as a direct liaison between our company and our clients, supervising department.
  • Implement and follow all company policies and procedures as outlined in the Team Member Manual.
  • Respond to member/guest suggestions, concerns, and complaints in a timely, professional, and consistent manner.
  • Has primary responsibility for full cycle human capital, including hiring, coaching, motivating, scheduling, training, developing, evaluating, firing, and assigning projects and workload to staff.
  • Ensure the staff is providing gold standard customer service and quality programming to the membership.
  • Encourage and support staff to pursue advanced training, development, and growth opportunities.
  • Complete internal development courses through our learning management platform.
  • Provide leadership to set the tone and personality of the site.
  • Enhance staff retention by making it a motivating and engaging place to work with professional development opportunities.

**Requirements:**

  • A bachelor's degree with two to three years of management experience.
  • Ability to multi-task, execute time management and problem-solving skills, organization, and follow-up skills.
  • Ability to hire, coach, train, and develop staff.
  • A thorough knowledge of financial reporting, such as budgeting, forecasting, and strategic business planning.
  • Prior experience in corporate fitness settings and/or spa settings.
  • Current CPR/AED and First Aid certification.
  • Competent with Microsoft Suite (Word, Excel, PowerPoint, Outlook) and finance/payroll systems.

**Perks of working at Plus One Health Management Inc.:**

  • Competitive compensation, with opportunities for career growth nationwide.
  • Energetic atmosphere that promotes a work/life balance with a flexible schedule and weekends off.
  • Health and life insurance for eligible team members.
  • Disability and voluntary benefits for eligible team members.
  • Paid time off for eligible team members.
  • 401(k) Retirement Plan.
  • Employee Assistance Program.
  • Access to state-of-the-art facilities with functional training areas and top-of-the-line strength and cardio equipment.
  • Continuous internal growth and career development with free continuing education opportunities and credits.
  • FREE CPR/AED re-certification.
  • Exclusive company discounts on select services, products, conferences, and events.
  • Qualified transportation and parking benefit.