Executive Director of Operations

2 days ago

New York, New York, United States STK Steakhouse Full time
STK Steakhouse General Manager

As a key member of the STK Steakhouse team, the General Manager is responsible for overseeing all operational aspects of the business. This includes managing, driving, and overseeing all aspects of the restaurant, from service to sales and marketing.

The ideal candidate will have a minimum of 8 years of professional hospitality experience, with a strong background in managing high-end restaurants. They will be responsible for maintaining a premier culture that encompasses teamwork, collaboration, and values, and will be expected to communicate effectively with staff and Director of Operations.

The General Manager will also be responsible for analyzing staffing requirements, developing iteration plans, and assessing opportunities for future growth. They will be expected to interview, screen, and recruit job applicants, and will be responsible for coaching, training, and developing management and hourly staff.

The General Manager will also be responsible for monitoring activities and expenses, setting and monitoring sales forecasts and profitability reports, and keeping the Director of Operations informed of sales and key issues. They will be expected to increase sales through marketing, networking, and incentives for staff to raise guest check average.

The ideal candidate will have excellent management, delegation, and presentation skills, as well as strong influence, interpersonal, verbal, and written communication, problem-solving, and creative solution generation skills. They will also have expert knowledge of all restaurant computer systems, including MICROS, Squirrel, and Aloha.

Benefits offered include starting 2 weeks paid vacation, medical, dental, vision, group life and disability, group accident insurance, group health indemnity insurance, group clinical illness insurance, paid sick time off, employee assistance program, dependent care benefit, employee dining discounts and/or complementary meals onsite, traditional and Roth 401K plan, and commuter benefits.

Key Accountabilities:

  • Operations Management
  • Manage, lead, and mentor managers and staff
  • Ensure service is maintained at the utmost of quality levels through proper execution of the sequence of service
  • Maintain overall vision - business and marketing objectives
  • Develop risk management and mitigation strategies
  • Represent STK Steakhouse in investigating, answering, and settling grievances
  • Maintain all corporate mandates
  • Update and track daily reports

Staffing and Team Development:

  • Analyze staffing requirements, develop iteration plans, and assess opportunities for future growth
  • Interview, screen, and recruit job applicants
  • Coach, train, and develop management and hourly staff
  • Responsible for team performance - morale, productivity - rally the troops
  • Manage regular review of performance for management and hourly staff within the performance management guidelines

Fiscal Responsibility:

  • Monitor activities and expenses
  • Set and monitor sales forecasts and profitability reports
  • Keep Director of Operations informed of sales and key issues
  • Increasing sales through marketing, networking, and incentives for staff to raise guest check average.
  • Maintains budgeted revenues, cost of sales (COS), labor, supplies, and operating cash flow (OCF). Reviews monthly profit and loss statement and acts on all variances.

Qualifications/Primary Job Requirements:

  • Minimum 8 years professional hospitality experience; ideally of projects exceeding $10 million
  • Food and Safety training (OSHA preferred)
  • Excellent management, delegation, and presentation skills
  • Strong influence, interpersonal, verbal, and written communication, problem-solving, and creative solution generation skills
  • General business acumen
  • Expert knowledge of all restaurant computer systems (e.g., MICROS, Squirrel, and Aloha)
  • Finds problem areas, develops solutions, and gets the job done

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