Executive Director of Operations

2 months ago

New York, New York, United States Fitt Talent Full time
About the Role

Fitt Talent Partners is a specialized recruitment firm working with top health, fitness, and wellness companies. We're filling this role for a client - A luxury social wellness club focused on holistic health and community.

Job Description

The Executive Director of Operations is responsible for all aspects of the business by ensuring operational efficiency, member/guest experience, staff retention, and optimal profit is met. This includes day-to-day staff management, and the Executive Director is also an ambassador for the brand and fully embraces our ethos, support staff, member, and guest experience.

As the Executive Director of Operations, you are an influential leader and strategic business partner to all departments that tell our story, deliver service, create culture, maximize profits, support operations, and member/guest satisfaction. You will work very closely with internal and external stakeholders to ensure optimal experience is a result of unforgettable moments throughout all offerings.

Key Responsibilities
  • Responsible for overseeing facility operations and upholding an elite operational standard.
  • Responsible for driving the culture within the facility.
  • Responsible for leading, overseeing, coaching, mentoring, and developing all levels of employees at your location(s).
  • Responsible for tracking, reporting, and hitting all KPI goals & metrics set for the facility.
  • Responsible for driving impactful financial decisions that positively impact the monthly P&L results and present out through Monthly, Quarterly, and Year End Operational Reporting.
  • Responsible for optimizing the member experience and ensuring member satisfaction.
  • Work closely with the Marketing and Digital team to develop strategic outreach for securing member referrals. Build rapport and lasting relationships with prospective and current members.
  • Develop and collaborate with the VP, Club Operations to drive strategic business objectives.
  • Pivot and troubleshoot problems as they arise.
  • Look for ways to improve cost-effectiveness of the club.
  • Build partnerships with other aligned brands and networks that will help grow our impact.
  • Brainstorm and investigate new opportunities for revenue streams, products, services, and experiences.
  • Work closely with PR, social media, marketing, and operational teams to ensure streamlined collaboration across all departments in pursuit of revenue, profit, and growth goals.
  • Responsible for overseeing the Property teams including hiring, staffing, scheduling, training, payroll, and conducting performance reviews in accordance with our standards.
  • Work hand in hand with the Head of People and Culture regarding any team member's performance issues.
  • Hold monthly one on ones with the entire team, as well as leading monthly staff meetings.
  • Attend management meetings and functions to ensure the growth of the club.
Requirements
  • 4+ years of management experience leading teams with a strong work ethic and a track record of motivating staff while ensuring accountability.
  • Must have extensive experience in the hospitality industry with a deep understanding of unique expectations and preferences of luxury guest service standards to deliver unparalleled service and experiences.
  • Ability to continuously innovate to develop and implement strategic plans to drive business growth.
  • Experience working in health and/or wellness industry preferred.
  • Enjoys working within a team and is skilled in recruiting, training, and developing a high-performing team with a detail-oriented focus on operational excellence, ensuring operations meet the highest standard of quality.
  • Must be highly organized with strong time management skills and practices.
  • Must be solution-oriented and self-motivated to thrive in a fast-paced environment and remain adaptable to drive success.
  • Excellent interpersonal and communication skills with the ability to build strong rapport with guests, staff, and stakeholders.
  • Must be proficient in managing P&L statements, budgeting, and financial forecasting to ensure Club operates efficiently while maximizing revenue and profitability.
  • Proficient in leveraging technology solutions, such as booking systems, customer relationship management (CRM) software, and data analytics tools, to streamline operations, enhance guest experiences, and drive business insights.
  • Enthusiastic, energetic, personable, and friendly disposition.
  • Cultivates a positive and supportive work environment.

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