Patient Experience Director
1 week ago
As a key member of the Sentara team, the Patient Experience Manager will be responsible for leading the organization's understanding of the voice of the patient through data analysis, interpretation, and presentation. This role will interface with measurement partner data from surveys, complaints, and grievances to build a comprehensive understanding of patient perceptions.
Key Responsibilities- Lead the development and implementation of patient experience initiatives to improve quality and service.
- Collaborate with hospital leaders to create and deploy hospital action plans to address patient experience gaps.
- Develop and maintain relationships with measurement partners to ensure accurate and timely data.
- Train and develop leaders and team members in experience process and behavioral best practices.
- Lead patient advisory councils to gather feedback and insights from patients and families.
- Bachelor's degree in business or related field.
- Previous management experience, preferably in a healthcare setting.
- Experience designing, facilitating, and developing training materials.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Data visualization skills, preferably with tools like Excel and Tableau.
- Training and development experience, including classroom and micro-learning.
- Press Ganey portal expertise.
- Fluency in classic solutions for patient experience, such as the Nursing Bundle and AIDET.
Sentara offers a comprehensive benefits package, including medical, dental, and vision coverage, paid time off, tuition reimbursement, and a 401(k) plan with matching funds.
We are committed to creating a diverse and inclusive work environment that reflects the communities we serve.
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Director of Patient Experience
1 month ago
Woodbridge, Virginia, United States Sentara Healthcare Full time{"title": "Director, Consumer Experience", "description": "Lead the Way in Patient ExperienceSentara Health is seeking a highly skilled professional to lead our organization's understanding of the patient voice through analytics, interpretation, and actionable information. As Director, Consumer Experience, you will interface with measurement partner data,...
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Patient Experience Director
4 weeks ago
Woodbridge, Virginia, United States Sentara Full timeDirector, Consumer ExperienceSentara Health is seeking a highly skilled professional to lead our organization's understanding of the patient voice through analytics, interpretation, and actionable information. As the Director, Consumer Experience, you will be responsible for building a holistic understanding of patient perceptions by interfacing measurement...
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Director of Patient Experience
4 weeks ago
Woodbridge, Virginia, United States Sentara Full timeDirector, Consumer ExperienceAbout the Role:Sentara Health is seeking a highly skilled Director, Consumer Experience to lead our organization's understanding of the voice of the patient. As a key member of our team, you will be responsible for analyzing patient feedback, developing actionable insights, and implementing strategies to improve the patient...
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Director of Patient Experience
3 weeks ago
Woodbridge, Virginia, United States Sentara Full timeDirector, Consumer ExperienceAbout the Role:Sentara Health is seeking a highly skilled and experienced professional to join our team as a Director, Consumer Experience. This role will lead the organization's understanding of the voice of the patient through analytics, interpretation, presentation, and actionable information.Key Responsibilities:Interface...
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Patient Experience Director
3 weeks ago
Woodbridge, Virginia, United States Sentara Full timeJob SummaryAs a Patient Experience Manager at Sentara, you will lead the organization's understanding of the voice of the patient through analytics, interpretation, presentation, and actionable information. You will interface measurement partner data from surveys, complaints, and grievances, rounding observations, and other inputs to build a holistic...
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Patient Experience Director
2 weeks ago
Woodbridge, Virginia, United States Sentara Full timeJob SummaryAs a Patient Experience Manager at Sentara, you will lead the organization's understanding of the voice of the patient through analytics, interpretation, presentation, and actionable information. You will interface measurement partner data from surveys, complaints, and grievances, rounding observations, and other inputs to build a holistic...
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Director, Consumer Experience
2 weeks ago
Woodbridge, Virginia, United States Sentara Full timeJob SummaryThe Director, Consumer Experience is a key role at Sentara, responsible for ensuring that patients receive exceptional care and service. This position requires a strong understanding of patient needs and preferences, as well as the ability to develop and implement strategies to improve patient satisfaction.Key Responsibilities:Develop and...
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Patient Experience Manager
1 week ago
Woodbridge, Virginia, United States Sentara Full timeLead Patient Experience and Quality ImprovementSentara Northern VA Medical Center seeks a highly skilled Patient Experience Manager to lead our organization's understanding of the voice of the patient.This role requires a strong analytical mindset, excellent communication skills, and the ability to interpret and present complex data to inform...
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Patient Experience Manager
1 week ago
Woodbridge, Virginia, United States Sentara Full timeJob SummaryAs a Patient Experience Manager at Sentara Northern VA Medical Center, you will be responsible for leading the organization's understanding of the voice of the patient through analytics, interpretation, presentation, and actionable information. You will interface measurement partner data from surveys, complaints, and grievances, rounding...
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Patient Experience Manager
5 days ago
Woodbridge, Virginia, United States Sentara Full timeJob SummaryAs a Patient Experience Manager at Sentara Northern VA Medical Center, you will be responsible for leading the organization's understanding of the voice of the patient through analytics, interpretation, presentation, and actionable information. You will interface measurement partner data from surveys, complaints, and grievances, rounding...
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Patient Experience Manager
1 week ago
Woodbridge, Virginia, United States Sentara Full timeJob SummaryAs a Patient Experience Manager at Sentara Northern VA Medical Center, you will lead the organization's understanding of the voice of the patient through analytics, interpretation, presentation, and actionable information. You will interface measurement partner data from surveys, complaints, and grievances, rounding observations, and other inputs...
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Optometric Assistant
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Radiologic Technologist
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Woodbridge, Virginia, United States Patient First Full timeX-Ray Technologist Job DescriptionAt Patient First, we are seeking a skilled X-Ray Technologist to join our team. As an X-Ray Technologist, you will play a critical role in providing high-quality patient care and contributing to the success of our healthcare organization.Key Responsibilities:Obtain high-quality x-rays using correct positioning and radiation...
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Radiologic Technologist
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