Director, Consumer Experience

2 weeks ago


Woodbridge, Virginia, United States Sentara Full time
Job Summary

The Director, Consumer Experience is a key role at Sentara, responsible for ensuring that patients receive exceptional care and service. This position requires a strong understanding of patient needs and preferences, as well as the ability to develop and implement strategies to improve patient satisfaction.

Key Responsibilities:
  • Develop and implement patient satisfaction initiatives to improve patient experience
  • Collaborate with hospital staff to identify and address patient concerns
  • Conduct patient satisfaction surveys and analyze results to inform quality improvement initiatives
  • Develop and maintain relationships with patients, families, and healthcare providers to ensure seamless care transitions
  • Stay up-to-date on industry trends and best practices in patient experience and quality improvement
Requirements:
  • Bachelor's degree in a related field (e.g. healthcare administration, business, or a related field)
  • Minimum 3 years of experience in a patient-facing role, preferably in a healthcare setting
  • Strong communication and interpersonal skills, with the ability to work effectively with patients, families, and healthcare providers
  • Ability to analyze data and develop actionable recommendations to improve patient satisfaction
  • Strong problem-solving and critical thinking skills, with the ability to navigate complex healthcare systems
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A comprehensive training program to ensure success in this role


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