Patient Experience Manager
1 week ago
Sentara Northern VA Medical Center seeks a highly skilled Patient Experience Manager to lead our organization's understanding of the voice of the patient.
This role requires a strong analytical mindset, excellent communication skills, and the ability to interpret and present complex data to inform decision-making.
Key Responsibilities:- Interface measurement partner data (e.g. Press Ganey) from surveys, complaints, and grievances to build a holistic understanding of patient perceptions.
- Train and develop leaders and team members in experience process and behavioral best practices.
- Lead Patient Advisory Councils and create Hospital Action Plans in collaboration with hospital leaders.
- Project manage Experience/Skillset initiatives and provide data-driven insights to inform decision-making.
- Bachelor's degree in business or related field.
- Previous management experience and expertise in data visualization, training, and development.
- Fluency in classic solutions for patient experience and non-clinical personnel-focused solutions.
- Micro-learning application competence and process improvement/project management experience.
Sentara offers a comprehensive benefits package, including medical, dental, vision, paid time off, tuition reimbursement, and a 401(k)/403(b) with matching funds.
Join a team that values diversity, inclusion, and belonging, and is committed to improving health every day.
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Patient Experience Manager
1 week ago
Woodbridge, Virginia, United States Sentara Full timeJob SummaryAs a Patient Experience Manager at Sentara Northern VA Medical Center, you will lead the organization's understanding of the voice of the patient through analytics, interpretation, presentation, and actionable information. You will interface measurement partner data from surveys, complaints, and grievances, rounding observations, and other inputs...
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Patient Experience Manager
1 week ago
Woodbridge, Virginia, United States Sentara Full timeJob SummaryAs a Patient Experience Manager at Sentara Northern VA Medical Center, you will be responsible for leading the organization's understanding of the voice of the patient through analytics, interpretation, presentation, and actionable information. You will interface measurement partner data from surveys, complaints, and grievances, rounding...
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Patient Experience Manager
5 days ago
Woodbridge, Virginia, United States Sentara Full timeJob SummaryAs a Patient Experience Manager at Sentara Northern VA Medical Center, you will be responsible for leading the organization's understanding of the voice of the patient through analytics, interpretation, presentation, and actionable information. You will interface measurement partner data from surveys, complaints, and grievances, rounding...
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Director of Patient Experience
1 month ago
Woodbridge, Virginia, United States Sentara Healthcare Full time{"title": "Director, Consumer Experience", "description": "Lead the Way in Patient ExperienceSentara Health is seeking a highly skilled professional to lead our organization's understanding of the patient voice through analytics, interpretation, and actionable information. As Director, Consumer Experience, you will interface with measurement partner data,...
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Patient Experience Director
4 weeks ago
Woodbridge, Virginia, United States Sentara Full timeDirector, Consumer ExperienceSentara Health is seeking a highly skilled professional to lead our organization's understanding of the patient voice through analytics, interpretation, and actionable information. As the Director, Consumer Experience, you will be responsible for building a holistic understanding of patient perceptions by interfacing measurement...
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Director of Patient Experience
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Woodbridge, Virginia, United States Sentara Full timeDirector, Consumer ExperienceAbout the Role:Sentara Health is seeking a highly skilled and experienced professional to join our team as a Director, Consumer Experience. This role will lead the organization's understanding of the voice of the patient through analytics, interpretation, presentation, and actionable information.Key Responsibilities:Interface...
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Patient Experience Director
3 weeks ago
Woodbridge, Virginia, United States Sentara Full timeJob SummaryAs a Patient Experience Manager at Sentara, you will lead the organization's understanding of the voice of the patient through analytics, interpretation, presentation, and actionable information. You will interface measurement partner data from surveys, complaints, and grievances, rounding observations, and other inputs to build a holistic...
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Patient Experience Director
1 week ago
Woodbridge, Virginia, United States Sentara Full timeJob SummaryAs a key member of the Sentara team, the Patient Experience Manager will be responsible for leading the organization's understanding of the voice of the patient through data analysis, interpretation, and presentation. This role will interface with measurement partner data from surveys, complaints, and grievances to build a comprehensive...
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Patient Experience Director
2 weeks ago
Woodbridge, Virginia, United States Sentara Full timeJob SummaryAs a Patient Experience Manager at Sentara, you will lead the organization's understanding of the voice of the patient through analytics, interpretation, presentation, and actionable information. You will interface measurement partner data from surveys, complaints, and grievances, rounding observations, and other inputs to build a holistic...
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