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Director of Patient Experience
2 months ago
About the Role:
Sentara Health is seeking a highly skilled Director, Consumer Experience to lead our organization's understanding of the voice of the patient. As a key member of our team, you will be responsible for analyzing patient feedback, developing actionable insights, and implementing strategies to improve the patient experience.
Key Responsibilities:
- Lead the development and implementation of patient experience initiatives
- Analyze patient feedback and develop data-driven insights to inform business decisions
- Collaborate with cross-functional teams to implement process improvements and enhance patient satisfaction
- Develop and maintain relationships with key stakeholders, including patients, families, and healthcare providers
- Stay up-to-date with industry trends and best practices in patient experience and customer service
Requirements:
- Bachelor's degree in a related field, such as healthcare administration or business
- Minimum 5 years of experience in patient experience, customer service, or a related field
- Proven track record of developing and implementing successful patient experience initiatives
- Strong analytical and problem-solving skills, with the ability to interpret complex data and develop actionable insights
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- The chance to make a meaningful impact on patient care and satisfaction
About Sentara:
Sentara Health is a leading healthcare provider in Virginia and North Carolina, dedicated to improving the health and well-being of our communities. We are committed to delivering high-quality, patient-centered care and are seeking talented individuals to join our team.
